Public Safety Dispatcher

Salary: $20.65 – $25.83 Hourly
Job Type: Full-Time
Job
Number: 2025-05540
Closing: 3/3/2026
Location: Milwaukee, WI
Division: Office of General
Counsel

Description

Milwaukee Area Technical College (MATC) is Wisconsin’s largest and most diverse technical
college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a
less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the
careers of tomorrow. MATC’s diverse team members – 42% of whom are employees of color–work with a purpose to serve the students who make us
one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to
eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who
shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Characteristic Duties and
Responsibilities

Under supervision of the Manager, Public Safety, answers emergency and non-emergency calls; dispatches
resources in compliance with public safety and fire procedures; operates dispatch equipment and maintains records. Supervision received is
general in nature where standard practices enables employee to perform independently referring unusual situations to the supervisor for
decision or advice.

• Answers emergency and non-emergency calls; evaluates emergency; enters information; determines appropriate
  response level, priority and type of resources required; dispatches police, fire, and medical personnel and equipment; updates and monitors
  event information.
• Monitors radio traffic and requests for services, relays information and/or instructions to personnel, works with
  other agencies and coordinates mutual response radio traffic.
• Maintains records of calls for service using the computer aided
  dispatch system; maintains and accesses building and premises history files for emergency and other necessary contacts.
• Processes
  and enters instances into the records management system and performs related clerical duties.
• Operates in-house and radio paging
  systems; monitors closed-circuit security cameras, security and fire alarm systems and all other lifesaving systems.
• Assists
  students, staff and visitors and coordinates responses to after hour emergency calls for public safety services.
• Presents campus
  dispatch trainings and procedures of services to new officers.
• May be required to provide court testimony in writing, in person or
  in video.
• Performs other related duties as required for the efficient operations of the
  division.

Qualifications

Compliance with all state, federal, and accreditation
standards/requirements, as well as all MATC policies and procedures.

Required Education: High School
Diploma or G.E.D.

Preferred Education: College course work related to dispatching.

Required
Experience: Two (2) years of experience in public safety and/or police or fire dispatching in a protection services or 911 center
and two (2) years of experience involving public contact while performing multiple tasks and using computers.
Preferred
Experience: More than two (2) years of relevant experience.

Specialty Skills:

• Knowledge of
  Community resources.
• Knowledge of cities (Mequon, West Allis, Oak Creek) and campus surrounding geography.
• Ability to
  complete the 40 hour POST Public Safety dispatch Certification course completed by end of probationary period.
• Subject to a criminal
  background and driving record check; a physical exam and an assessment of professional skills and a review of past
  employment.

Knowledge, Skills, and Abilities:

• Knowledge of modern office practices and procedures,
  computers, and software applications.
• Must have the ability to interpret and apply techniques, procedures and methods used in the
  operation of communications equipment.
• Ability to interpret and apply codes, policies and procedures.
• Ability to read and
  interpret street maps; communicate emergency situations; transcribe information obtained over the telephone or radio into computer dispatch
  system; react quickly and accurately in emergency situations; listen and talk while at the same time performing various additional
  tasks.
• Perform duties effectively under pressure; make decisions and use independent judgments; monitor a variety of emergency
  situations at the same time.
• Ability to write basic letters, memos, and reports; perform routine clerical duties using the computer
  and software applications.
• Ability to communicate effectively through both oral and written means.
• Ability to work any shift
  in a 24-hour period, holidays, weekends, scheduled and emergency overtime; be available for call back as required.
• Ability to
  perform basic math computations.
• Ability to establish, collaborate and maintain effective work relationships with peers, students,
  teachers, staff, representatives of outside agencies, educational institutions, and the general public.
• Ability to convey an image
  of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee
  populations.
• Proficiency in the use of computers and software specific to position, including Microsoft Office Suite spreadsheets
  and the Internet.

Supplemental Information

Hours: This is a full-time, in-person position
(40 hours per week), Monday through Friday. Standard work hours are 3pm – 11pm.
Actual hours worked may vary based on departmental needs,

Salary Salary is
listed to the midpoint of the salary range and are determined by years of experience credit and internal salary equity.

Application Materials & Requirements: Applicants (both internal and external) must complete the
employment application in its entirety for consideration.

A complete application entails providing thorough details, including
personal information, educational background, and comprehensive work experience. This should include specific job positions held, duties
performed, dates of employment, and any relevant licenses or certifications. Additionally, candidates may be required to attach copies of
licenses, transcripts or certifications. It’s crucial to ensure all aspects of the application are thoroughly completed. Please
include a resume.

EEO
Milwaukee Area Technical College will not discriminate
against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry,
sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in
any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable
local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer operating under an
Affirmative Action Plan. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability
and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay

System: 711)
or email jobs@matc.edu. Women, veterans, and
minorities are encouraged to apply.

To apply, visit https://www.schooljobs.com/careers/matc/jobs/5179544/public-safety-dispatcher
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7e44fb6025b1233845917

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