Testing Center Evening-Shift Supervisor

Job Number: REQ_0000075652

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

This position is funded for 5 year(s); continuation past 5 year(s) will be based on university need, performance, and/or availability of funding.
This is a/an 83.3% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position’s FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. Questions related to HR105 FTE positions should be directed to the hiring manager during the interview process. This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort.

POSITION SPECIFICS

The Schreyer Institute for Teaching Excellence has an opening for a Testing Center Evening-Shift Supervisor at the Pollock Testing Center (PTC) on the University Park campus. The evening-shift hours are 2:15 PM to 11:15 PM, which includes a one-hour unpaid lunch break.

The evening-shift supervisor will oversee daily operations in the Pollock Testing Center in collaboration with the daytime-shift supervisor to ensure consistent application of policies and procedures. The supervisor will work with management to develop and implement eTesting and Scanning procedures. The supervisor will create and maintain the eTesting request process, testing schedule, and resolve issues with eTesting and Scanning.

Responsibilities include:

• Work with all staff to create a welcoming and comfortable environment for students, faculty, and other visitors to the Center
• Monitor daily activities and supervise evening-shift staff
• Perform functions of and train staff in processes and procedures, troubleshooting, and monitoring of the testing lab
• Evaluate performance of evening-shift staff relative to daily expectations, troubleshooting, and unit procedures
• Serve as the primary contact for troubleshooting issues of instructors and students
• Serve as a backup for front-desk staff when necessary
• Supervise scanning and process scanning requests
• Liaise with IT and other support personnel, including troubleshooting immediate issues, providing feedback and recommendations

Requirements:

• This is an on-site position at the University Park campus
• Ability to stand for extended periods and periodically walk through the testing room

Preferred Requirements:

• Have prior experience working with individuals from a variety of backgrounds and cultures (will serve a diverse student population)
• Experience with exam scheduling systems and bubble sheet scanning
• Experience with faculty and students in higher education

Successful candidates will:

• Have strong customer service and communication skills
• Be detail-oriented
• Have experience with training and supervising staff

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

The Pollock Testing Center (PTC) includes a computer-based testing lab and exam scanning services for credit-bearing courses. The testing center includes 155 workstations to administer course exams to students. Scanning Services processes bubble-sheet answer sheets (Scantron) for course exams.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $42,100.00 – $61,000.00.

Salary Structure – Information on Penn State’s salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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