Support Assistant, Learning Commons

Weekly Work
Hours
19.5

Compensation Range
HB1

Hourly Rate
$23.78 Hourly

FLSA
United States of
America (Non-Exempt)

Position Type
Staff
Position Summary

Responsible for providing
support to students, faculty, staff, and community patrons by fulfilling desk functions in all Learning Commons areas. Assists students,
faculty and community patrons with software and hardware support in the commons, classrooms, and labs.

Required
Knowledge, Skills and Abilities

• Ability to provide first-level Learning Commons service support for students, bridging
  their classroom learning by assisting with the location of learning materials, resources, and equipment.
• Able to respond to requests
  for general information with a commitment to customer satisfaction, quality, and accuracy.
• Able to effectively provide appropriate
  referrals to other service areas.
• Performs related service functions that support department operations.
• Understands the
  role this position plays within the College’s mission and deliver high quality service in the support of student
  success.
• Demonstrated ability to collaborate and work effectively with both internal and external stakeholders and constituents
  within the Dallas College community network.
• Able to prepare periodic reports, as necessary or requested.
• Strong commitment
  to providing world-class customer service.
• Proficient interpersonal, oral, and written communication skills.
• Strong
  attention to detail and accuracy in a fast-paced, constantly changing work environment.
• Demonstrated ability to handle multiple
  tasks/responsibilities and the ability to prioritize work.
• Sensitivity to respond appropriately to the needs of a diverse
  population.

Physical Requirements

Normal physical job functions performed within a standard office
environment. Requires in-person interaction and coordination of work with other employees, students, external clients, partners or customers
and/or immediate access to equipment, documents, or other information located only in a College workspace. Reasonable accommodations may be
made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum
Qualifications

• High school diploma or equivalent with two (2) years of experience providing library, technology, testing,
  tutoring, or customer service.
• Familiarity with the fundamentals of library and educational technology.
• Competence in using
  computer-based application software, including Microsoft Office applications.
• Bilingual preferred.

*** Will be subject to a
criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

Duties and
responsibilities include, but are not limited to:

• Assists students, faculty, staff, and community patrons in the Learning Commons
  (library, tutoring, testing, and technology lab), with academic resources, technology equipment, and library collections.
• Perform
  regular maintenance (reserves, periodicals, and reference materials) including but not limited to pulling books, processing, and checkouts,
  searching online catalog.
• Provides high-quality customer service and software support for students, faculty, staff, and community
  patrons.
• Monitor patron logon and computer lab workflow.
• Performs initial technology troubleshooting and reporting (commons,
  labs, and classrooms)
• Assists with departmental educational workshops and training for staff, faculty, and
  students.
• Maintains accurate and complete records for use by department administration.
• Enters, updates, and deletes items
  into multiple databases.
• Dallas College is implementing a “learning commons” model and philosophy. This job position will adapt to
  that model over time.
• Represents the department by participating in internal and external committees and
  associations.
• Completes required Dallas College professional development training hours per academic year.
• Performs other
  related duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and
responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and
responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented
in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas
College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses
located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a
leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating
an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse
talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and
employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin,
sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under
applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’
religious practices and beliefs, as well as any mental health or physical disability needs.

Applications
Deadline
March 12, 2026

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