Specialist, Instructional Services

Job Type: Part time

Job Number: JR001957

Location: Columbus
Campus
Compensation Type: Hourly

Compensation: $23.14

Job Summary

The Instructional Services Specialist
reports to the Supervisor of Instructional Services and provides support for the Instructional Services functions, including virtual,
in-person, and accommodated testing, and the Faculty Assistance Center (FAC). This position proctors and completes documentation on virtual
exam sessions utilizing the LMS and Maxient system, as well as administers and proctors academic exams, including Make-up and Proficiency
tests, HESI, and Certiport vendor exams utilizing the Testing Center Exam Management/Appointment system; assists with course copy functions
in collaboration with the FAC when operationally needed. The Specialist works flexible hours and at multiple locations.

ESSENTIAL
JOB FUNCTIONS

Service Delivery

• Provides professional test proctoring services and alternate media related-support
  for students both in-person and in the virtual environment. Monitors online and in-person exams to ensure academic integrity. Adheres to the
  established process for the proctoring of Virtual Testing sessions: utilizing the LMS – Blackboard, the review of practice tests and course
  exams, the utilization and completion of various virtual proctoring forms, adherence to review deadlines, and the uploading of proctor
  review documents in assigned Blackboard course sections.
• Administers and monitors academic, placement, and specialized tests within
  the guidelines provided by instructors and external certification providers, to include stopping of exams when academic misconduct is
  suspected. Follows standard testing protocol by ensuring assessment integrity, distributing appropriate support materials, assisting
  students with accommodations, and troubleshooting technology errors in accordance with college policies and procedures.
• Delivers
  excellent customer service and provide students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment both
  in-person and in the virtual environment. Conforms to the proper etiquette for interacting with individuals with a disability. Answers
  student, faculty, adjunct, and staff inquiries and make referrals to other campus resources as
  appropriate

Clerical

• Tabulates and reports to Instructional Services leadership, on virtual testing training and
  practice test completions/passes/retakes for assigned courses. Completes a standard Practice Test Rubric for student feedback and
  program-designed Proctor Review forms for faculty communication of proctor results.
• Records any incidents of academic misconduct in
  the Testing Center via an incident report in RegisterBlast or through the Virtual Testing Maxient System. Writes necessary incident reports
  and obtains proper signatures as required. Submits incident reports to vendors and documents any testing/accessibility issues, reporting
  these issues to leadership as needed/directed. Utilizes the Maxient system to make student coaching referrals as well as to request second
  reviews of Virtual Testing exam sessions.
• Logs completed exams on the appropriate form or prints out and returns exams to
  instructors, following the established policy. Reports technology issues with assistive technology software or hardware, RegisterBlast, or
  any of the testing systems utilized in the Testing Center or for Virtual Testing to the Instructional Services Leadership team. Assists with
  Course Copy or other Faculty Assistance Center functions when operationally needed.

Professional Development, Standards &
Credentials

• Contributes to Department and Instructional Services staff meetings and scheduled training sessions. Stays current
  on updated virtual testing procedures, ADA accommodation regulations, National College Testing Association (NCTA) standards, alternate
  media/assistive technology, testing, and accessibility related trends. Attends professional development trainings/workshops.
• Obtains
  proficiency using various software programs, Blackboard or LMS, Exam Management System, and other tools utilized day-to-day to perform the
  duties of this position. Ensures a safe and supportive learning environment by complying with Instructional Services’ Testing Center
  procedures, Columbus State’s Academic and Student Code of Conduct policies, National College Testing Association standards, and the
  college’s security procedures.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion
  for faculty, staff, students, and members of the community.

Other duties as required.

*Regular, predictable, and punctual
attendance is required

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma/GED.
• State Motor
  Vehicle Operator’s License or demonstrable ability to gain access to work site(s).
• *An appropriate combination of education,
  training, coursework, and experience may qualify a candidate.

PREFERRED EXPERIENCE

• Customer Service
  experience

CSCC has the right to revise this position description at any time. This position description does not represent
in any way a contract of employment.

Full Time/Part Time:

Part time

Union (If
Applicable):

Scheduled Hours:

20

Additional Information

In order to ensure your application is
complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application
  process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of
  your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary)
  the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus
State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in
positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be
found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

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