Senior Specialist

Senior Specialist
Lubbock
43915BR
Student Business Services

Position Description
Performs specialized,
complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within
established guidelines with performance based on overall results obtained.

Major/Essential Functions

• Resolve Student
  Account Issues Investigate and resolve customer billing or service complaints via phone, face to face or email by analyzing account details,
  communicating with students or parents, and implementing appropriate resolutions. Maintain thorough records of all customer interactions in
  TeamDynamix, including inquiries, complaints, and actions taken.
• Process Student Payments and Billing Determine appropriate charges
  for services, collect payments or deposits, and arrange billing as needed. Set up payment arrangements for prior term balances (up to 12
  months) as appropriate, ensuring accuracy and compliance with departmental policies. Ensure accuracy and completeness of financial
  transactions and documentation.
• Coordinate with External Collection Agencies Serve as the primary liaison to third-party collection
  agencies. Provide detailed account breakdowns, respond to agency inquiries, and post payments received to student accounts. Maintain records
  of collection activities.
• Process Returned Payments Track, post, and reconcile unpaid returned checks. Notify affected students and
  initiate follow-up procedures to facilitate resolution. If the returned payment remains unpaid within 5 business days of the applicable
  term, notify the appropriate Assistant Managing Director for review and potential student cancellation.
• Support Prior Term Loan
  Processing Assist with application intake, eligibility determination, and documentation for Prior Term Loans. Track outstanding balances and
  follow up with students as necessary. If a loan remains unpaid within 5 business days of the applicable term, notify the appropriate
  Assistant Managing Director for review and potential student cancellation.
• Manage Mail-in Payments Log and secure all incoming
  mail-in payments to Student Business Services, ensuring compliance with SBS policies. Prepare daily payment reports and coordinate with the
  Cashiering team, Third Party Supervisor, or Scholarships Office for accurate posting. Obtain review and sign-off on the report when handing
  off checks to ensure proper documentation and accountability.
• Support Departmental Initiatives & Special Projects Perform other
  duties as assigned to support Financial Resolutions operations and departmental goals.

Required Qualifications
High
school plus five years experience. Additional education may substitute for experience on a year for year basis.

Preferred
Qualifications

• Excellent listening skills and the ability to ask probing questions and understand concerns.
• Be able to
  effectively manage multiple priorities and adapt to change within a fast-paced business enviroment.
• Ability to work closely with
  other departments and staff members.
• Outstanding verbal and written communication skills.
• Collection
  Experience.
• Being customer orientated.
• Experience with Banner by Ellucian.

Special Instructions to
Applicant

Pay Range
$16.39 – $21.30 – $26.25

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected
veteran.jeid-ed999acd14907b4d9b0650b1b03cc9a8

Tagged as: Employment