Part-Time Hotel Front Desk, IU Dining and Hospitality

Job ID: 318575

Department

IUB HOTEL (BA-IUBH-IUBLA)

Department
Information

Indiana University (IU) Hospitality infuses IU’s beautiful campus with vibrant life, creating a home away from home
for visitors and the IU community alike. From our space in the Indiana Memorial Union (IMU), hospitality staff serve thousands of guests
each year through professional dining and retail operations, catered events, conferences, and celebrations, keeping our spaces clean, our
food tasty, and our customers happy.

The 189-room IU Biddle Hotel is the largest hotel in Bloomington, Indiana, the only hotel on
campus, and a living embodiment of Hoosier hospitality. Visitors enjoy upscale, convenient accommodations, and parking as well as on-site
amenities – including the Vault Pub, live music, bowling, Starbucks, a 2-level bookstore, charming outdoor dining spaces, and international
food from local restaurants – all in the heart of campus, steps away from the best dining, shopping, arts, and entertainment at IU and in
the city of Bloomington.

Job Summary

• Operates a multi-line phone system.
• Provides memorable guest
  service that make guests feel part of the IU community.
• Provides assistance with guest relations at the Biddle Hotel front desk,
  including customer service, check-in/out, troubleshooting issues with guest rooms, answering phone calls and emails, cash handling, key
  inventory, and documentation.
• Makes reservations in an integrated property management system.
• Coordinates and communicates
  with other operational departments, such as housekeeping, facilities, catering, and meeting and events.
• May work in other related
  areas as needed.
• Performs a high level of guest service interaction both on the phone and in person.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (HSED or
  GED).

WORK EXPERIENCE

Required

• Customer service experience.

SKILLS

Required

• Ability to effectively communicate and exchange information.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and
other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office
environment and the campus. Must be able to move items weighing between 15-20 pounds. The person in this role must be able to perform the
essential functions with or without an accommodation.

The position has a moderate level of decision making responsibilities.

Work Location

Bloomington, Indiana

IU Biddle Hotel

Advertised Salary

$12.55 per hour

Work Hours

29 hours maximum per week.

Benefits Overview

For full-time staff employees, Indiana
University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account
  with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by
  IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment
  insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan
  options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each
  year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance
  program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job
Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family:
Part Time Employee

Click
here to learn more about Indiana University’s Job Framework.

Equal Employment Opportunity

Indiana University is
an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of
Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234

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