Customer Service Associate (req36103)

Requisition ID: req36103

Working Title: Customer Service Associate

Position Grade: 05

Position Summary

Successful candidate will be self-motivated and able to take responsibility, as they will have limited supervision. This individual will have strong communication and interpersonal skills, enjoy working with the public, and be able to work primarily in an outdoor setting. This individual will also need to be a great team player and step up as needed. Since this individual works in a key public position, flexibility is a must. They will participate in all departmental events and will need to adjust their schedule to ensure coverage; the department will provide at least a 2-week notice before a permanent schedule change. Individual must be available to work weekends, evenings and holidays as needed or as scheduled.

Responsibilities of this position include, but are not limited to the following:

• Provides support for event parking in the Cornell Parking Structure to include but not limited to: Point of contact, sales, and must be proficient in cash management
• Effectively communicate information about the UNM campus, including its parking rules, regulations, and locations to students, staff, faculty, and visitors
• Provides visitors with parking validations
• Provide traffic control, when necessary,
• Provide conflict resolution to visitors, staff, and visitors when parking, traffic or other various issues or concerns are encountered while on campus
• Assist with special event parking, traffic and crowd control activities

See the Position Description for additional information.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University’s influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.

Minimum Qualifications

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Great customer service skills
• Flexibility
• Must be able to work weekends, evenings, and holidays
• Cash handling experience
• Team player

Campus: Main – Albuquerque, NM

Department: Parking Transportation Gen Admin (314B)

Employment Type: Staff

Staff Type: Regular – Part-Time

Status: Non-Exempt

Pay: Hourly: $15.00 – $19.19

Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required: Yes

For Best Consideration Date: 3/25/2026

Eligible for Remote Work
No

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please be sure to include all work experience in application/resume, as this will determine pay rate. Include at least 3 professional references, preferably supervisory.