Administrative Assistant – Fiscal Affairs

Posting Number: 9002075

Position Type: Full-Time

Department: Business
Office

Job Summary

The purpose of this position is to serve as first point of contact, provide stellar
customer service and assurance that transactions posted to accounts are accurate and timely processed. Respond and resolve inquiries about
account balance, credit and refund status. Explain online account access for self-pay or structured payment plans. Maintain records
according to policy and procedure.

Responsibilities and Duties:

• Post payment to student accounts
  through cashier portal to bring students’ accounts to a zero balance.
• Operate and manage a cash box, provide change, ensure it
  balances daily.
• Respond to student inquiry by reviewing A/R Statement of account transaction to explain open balances, refunds or
  credits.
• Assist student through the process of setting up payment plans, direct deposit designations and online payments in order
  to become familiar with their student portal.
• Provide official sealed transcripts to students on campus to prevent navigating
  through parchment.
• Remotely deposit checks through online login of financial institution, Prepare deposit slip, and daily
  transaction reports.
• Resolve escalated issues through strategic conflict resolutions by providing stellar customer service, and
  treating each person with respect and dignity.
• Retrieve, sort and distribute incoming mail for campus and process outgoing
  mail.
• Reserve College Vehicles, Log mileage and allocate mileage cost to a department’s budget.
• When student refunds are
  returned as undeliverable, contact students and assist them to update their financial information in the system so the refund can be
  reprocessed and correctly delivered to the student.
• Prepare Student IDs, clinical badges, and staff and faculty IDs for
  compliance.
• Prepare month end reports by physically counting cash and coins on hand at the end of each month and providing
  verification to Controller.
• Other duties as assigned. Responsibilities and duties may change based on the needs of the department
  and the institution.

Required Education

High School diploma or GED

Required Skills
& Abilities

• Effective communication skills (communicate clearly)
• Active listening skills
• Maintain
  composure in high stressful situation (as they arise)
• Problem Solving and conflict resolution Skills
• .Ability to perform
  basic mathematical operations and calculations
• Working understanding of policy and procedures
• Teamwork orientation
• Adaptability

Required Experience

No experience required.

Preferred
Experience

• Two (2) years general Office experience (Microsoft Office, Outlook)
• Two (2) years customer Service
  (conflict resolution, active listening, problem solving)
• Two (2) years cashier Experience (basic math skills, desktop
  calculator)

Special Instructions to Applicants

Subject to criminal background check.
Resume and cover letter are required in addition to application. Salary is $32,106. Based on the Flower Mound
campus.

North Central Texas College (“NCTC”) is an equal opportunity employer. NCTC does not discriminate on the
basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected
characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a
complaint.

Location: Flower Mound

Tagged as: Employment