Account Representative

Job #: 042640
Location Syracuse, NY
Pay Range: $20.72 –
$21.13
Hours:
Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm
(summer)

Hours may vary based on operational needs.

Job Type: Full Time

Job
Description:

The Account Representative is part of an outstanding team responsible for providing best in class service to
students and parents as well as maintaining the units excellent financial controls. This position is critical to the University as it acts
as the primary point of contact to students and parents in regard to student finance, billing, collections, and Federal Perkins loans. The
successful candidate will, on average, provide service to between 800-1,000 students/parents per month via phone calls, in person student
traffic and email correspondence.

The Representative position requires attention to detail in a fast-paced ever-changing environment
and will provide service students and parents by taking incoming phone calls from students/parents, setting up payment arrangements,
responding to individual emails for both traditional and online students. In addition to monitoring and taking action on accounts of current
students that may be past due will also work with other University departments such as Financial Aid and the Registrars
Office.

Education and Experience:

• Associates degree and 1-2 years in credit, collections or customer service in
  the finance industry or a combination of applicable experience.

Skills and Knowledge:

• An understanding of and ability
  to provide customer service, be a good teammate, basic accounting concepts, understanding of loans and credit, problem solving, Microsoft
  Office suite as well as the ability to learn new software packages.

Responsibilities:

The Account
Representative will maintain and work a portfolio of accounts consisting of current and past due tuition, returned checks, Perkins Loans,
and other University A/R with an ultimate goal of repayment of each account.

This is done by:

• locating the
  student/parent via various skip tracing methods
• placing phone calls, sending letters and email
• recording and following up on
  agreements
• recording payments
• escalating accounts when there has been no progress on an account

Provide
financial counseling to students and parents including:

• Evaluating student/parent financial standing to determine appropriate
  payment schedule/arrangements
• Brainstorming with students/parents different approaches to payment
• Working within policies,
  procedures and deadlines to ensure agreements are reached

Responsible for the analysis and collection activity necessary to
maintain the Federal Perkins Loan cohort rate at acceptable levels. This includes:

• Working with students to rehabilitate
  delinquent Perkins Loans through monthly payment arrangements
• Processing forbearances and/or hardships
• Discussing the loan
  consolidation
• Maintaining a working knowledge of the program and related rules and regulations
• Assist the Bursars Office
  with incoming phone calls, live chat and emails as needed and at peak times to ensure service metric standards are met.

About
Syracuse University:

Syracuse University is a private, international research university with distinctive academics,
diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over
150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament
to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs
offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of
a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse
area:

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest
of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues.
Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking
in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie
Canal.

Application Deadline:
Full Consideration By:

To apply, visit https://www.sujobopps.com/postings/112520

Syracuse University is an
equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender,
national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions,
employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long
history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment
programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally
transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans
builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to
the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family members.

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