Dispatcher (Buses)

Job Category

AFSCME 1761 (COLT)

Overview

The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Dispatcher (Buses) for the Division of Institutional Planning & Operations (IP&O). This position is entrusted with overseeing and directing real-time dispatch coordination for buses and shuttles across multiple routes, ensuring the seamless movement of thousands of students, faculty, staff, and visitors daily.

Among the key duties of this position are the following:

• The Dispatcher (Buses) plays a key role in advancing the university’s mobility goals by ensuring service reliability, safety, and responsiveness under all conditions, regularly communicates with New Brunswick and Piscataway residents to provide detailed transit information; external police departments to assist with emergencies on the buses; public works departments to report road conditions and request emergency repairs; outside transit providers to give directions and coordinate vehicle parking on campus; and to provide operational direction to the transit provider.
• This position utilizes advanced transportation technologies and data systems to drive real-time decision-making, operational efficiency, and proactive service adjustments.
• As the primary liaison between operators, supervisors, road supervisors and support staff, this role ensures unified communication and rapid response to service disruptions, emergencies, and logistical challenges.
• While maintaining uninterrupted, high-quality service delivery that reflects the university’s standards of excellence and compliance with all regulatory requirements.

FLSA: Nonexempt

Grade: 17

Minimum Salary

46603.040

Mid Range Salary

54860.940

Maximum Salary

63466.660

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status: Full Time

Standard Hours: 40.00

Union Description: AFSCME – Local 1761 COLT

Payroll Designation: PeopleSoft

Terms of Appointment: Staff – 12 month

Position Pension Eligibility: PERS

Minimum Education and Experience

• High school or vocational school education and at least four years of experience in transportation operations, dispatch, or fleet management, with mass transit or university transportation experience.

Certifications/Licenses

• A valid driver’s license with at least two years of driving experience and successful completion of the Rutgers Defensive Driving Course are required.

Required Knowledge, Skills, and Abilities

• The role demands strong management of operations in fast-paced, time-sensitive environments.
• Candidates must have solid technical proficiency with AVL/GPS tracking systems, dispatching software, data reporting tools, transit scheduling, fixed-route planning, and regulatory compliance, along with the ability to coordinate complex service adjustments across departments.
• Excellent verbal and written communication skills, strong customer service, critical thinking, and sound decision-making are essentia

Special Conditions

• Safe Driving Record

Posting Open Date: 04/16/2026

Special Instructions to Applicants

Message to AFSCME Local 1761 (COLT) members ONLY: To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday, 4/24/2026. Although AFSCME Local 1761 (COLT) members have priority consideration, outside applications are accepted as well.

Regional Campus: Rutgers University-New Brunswick

Home Location Campus: Rutgers University – New Brunswick

City

New Brunswick

State

NJ

Location Details

New Brunswick, NJ / Piscataway, NJ

Tagged as: Employment