BSD HR Generalist & Administrative Operations; Division of Business Services

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in
education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S.
News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing
education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked
nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in
2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban
campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks,
lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The
University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families,
generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of
health and wellness programs and resources, and much more.

Posted Job Title
BSD HR Generalist & Administrative
Operations; Division of Business Services

Job Profile Title
Human Resources Administrator School/Center
B

Job Description Summary
The BSD Human Resources Generalist & Administrative Operations Coordinator supports the
Division of Business Services (BSD) by overseeing core human resources functions and BSD central administrative operations that support
divisional staff, leadership, and day-to-day business needs. Reporting to the Executive Director of Business Services, this role provides
hands-on HR partnership across a complex, multi-unit organization.

In addition to performing advanced HR Generalist work, the role
has primary responsibility for the day-to-day operation of the BSD central office, including front-line administrative services, workflow
coordination, and support for executive leadership, staff, and visitors, as well as the supervision and coordination of student employees
supporting administrative and HR functions. The position also serves as the divisional authority for student employment, with responsibility
for managing and administering division-wide student hiring processes supporting more than 300 student hires annually, while ensuring
compliance with University policies and employment requirements.

This role advises supervisors and managers on employee and labor
relations matters, including performance management, corrective action, and workplace investigations, and ensures consistent application of
HR policies and procedures across BSD. This role requires sound judgment, strong organizational skills, and the ability to manage multiple
priorities in a fast-paced, service-oriented environment.

Job Description

Job
Responsibilities

Employee & Labor Relations

• Serve as a primary HR advisor to assigned BSD client groups,
  providing guidance on employee relations matters including performance management, corrective action, investigations, policy interpretation,
  and complex employment issues.
• Independently assess situations, interpret policy, and recommend appropriate courses of action in
  alignment with University standards, collective bargaining agreements, and employment law.
• Conduct and manage workplace
  investigations, including planning, fact-finding, documentation, analysis, and outcome recommendations.
• Support labor relations
  activities by advising on grievance matters, interpreting collective bargaining agreements, and mediating first-step grievances as
  needed.

Compensation Support

• Provide compensation-related administrative support in partnership with the Executive
  Director, including processing approved additional pay requests, promotions, and salary adjustments in accordance with University
  procedures.
• Support the annual merit process by ensuring timely and accurate preparation of merit documentation and related
  materials.

Talent Acquisition, Workforce Planning & Student Employment

• Partner with hiring managers to shape
  recruitment strategies, assess workforce needs, and support staffing decisions aligned with workforce and operational
  priorities.
• Execute and coordinate the full talent acquisition lifecycle in partnership with Central Talent Acquisition, ensuring
  compliance, consistency, and a positive candidate experience.
• Serve as the divisional authority for student and apprentice
  employment, with responsibility for establishing, administering, and enforcing division-wide student hiring processes supporting more than
  300 student hires annually.
• Support workforce planning efforts through analysis of staffing trends, turnover, and operational
  demands.
• Manage the onboarding processes for all BSD staff, ensuring completion of compliance requirements, required training, and
  HR related logistics are done in a timely manner.

HR Operations, Compliance & Governance

• Provide functional
  oversight of HR operations and governance activities, ensuring accuracy, consistency, and audit readiness across employment lifecycle
  processes.
• Coordinate HR compliance activities including I-9 oversight, audit preparation, regulatory reporting, and labor law
  posting requirements.
• Serve as BSD Learning Lead, overseeing training content development, compliance training administration,
  reporting, and audit readiness.
• Monitor and analyze workforce metrics, including FTE reconciliation, overtime trends, and workforce
  analytics to inform leadership decision-making.
• Serve as a BSD Compliance Officer representative, collaborating with the Office of
  Affirmative Action as needed.

Operational Leadership & Administrative Oversight

• Maintain operational accountability
  for the BSD central office suite, ensuring consistent delivery of front-line administrative services that support executive leadership,
  staff, and visitors.
• Manage BSD central office student workforce operations, including recruitment, supervision, scheduling, and
  performance management of reception and HR intern support staff.
• Coordinate facilities-related, administrative, and operational
  needs that support effective central office operations.

Programs, Projects & Continuous Improvement

• Lead and support
  HR and administrative initiatives requiring cross-functional coordination, independent judgment, and problem-solving.
• Identify
  operational gaps, process inefficiencies, and compliance risks; recommend and implement improvements to enhance service delivery and
  operational effectiveness.

Work Environment

BSD operates in a dynamic, service-driven environment supporting
operations that run 24 hours a day, 7 days a week, and at times, may include University holidays. This position, while rare, may require
occasional evening or weekend work to support divisional priorities.

Qualifications

• Bachelor’s degree and 3-5
  years of progressively responsible experience in human resources or related field, or an equivalent combination of education and
  experience.
• Demonstrated experience performing HR Generalist work, including labor relations, collective bargaining agreement
  interpretation, employee relations, and/or full-cycle talent acquisition support in a complex, fast-paced environment is strongly
  preferred.
• Strong working knowledge of employment laws, HR policies, and compliance requirements.
• Proficiency with HRIS
  systems; Workday experience strongly preferred.
• Experience with financial systems (e.g., BEN Financials) and basic reconciliation
  processes preferred.
• Experience supervising student employees or temporary staff strongly preferred.
• Strong analytical,
  organizational, and project management skills, with excellent interpersonal, communication, and conflict resolution
  abilities.
• Demonstrated ability to exercise discretion and manage sensitive, confidential matters.

About the Division
of Business Services

The Division of Business Services (BSD) supports the individual and collective needs of the Penn
community by delivering mission-critical services and essential operations in a customer-focused, fiscally responsible manner. BSD is
currently focused on three strategic initiatives:

• Revenue growth and retention through improved marketing, expanded services, and new
  distribution channels
• Driving productivity for the Division and its customers through enhanced use of technology
• Enhancing
  service offerings through facility upgrades and expansions

Learn more: https://business-services.upenn.edu/

Job Location – City, State
Philadelphia,
Pennsylvania

Department / School
Business Services

Pay Range
$64,500.00 – $82,500.00 Annual
Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the
requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization
and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an
equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion,
creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any
class protected under applicable federal, state or local law.

Special Requirements
Background checks may be
required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the
job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical,
  prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can
  also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax
  dollars.
• Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can
  get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other
  institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and
  Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options
  through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the
  course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with
  family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers
  faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services
  received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good
  health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to
  underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the
  competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health,
  your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help
  you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access
  to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and
  athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the
  Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few
  examples. As a member of the Penn community, you’re right in the middle of the excitement-and you and your family can enjoy many of these
  activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find
  great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and
  memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General
  Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options
  offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of
  non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for
  eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home
  improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal
  adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please
visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The
University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex,
sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age,
disability, veteran status or any class protected under applicable federal, state, or local law.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3401-Walnut-Street-A-Wing—4th-
Floor/BSD-HR-Generalist—Administrative-Operations–Division-of-Business-Services_JR00118341

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