Student Financial Counselor / University Cashier

Soka University of America (SUA) seeks a detail-oriented and student-focused Student Financial Counselor / University Cashier to support
the daily operations of the Student Accounts Office. This position is responsible for cashiering functions, payment processing, account
inquiries, administrative support for billing, and assisting with student loan collection activities in coordination with a third-party
vendor. The focused Student Financial Counselor / University Cashier helps ensure accuracy, compliance, and exceptional service in all
student financial interactions. The ideal candidate demonstrates strong attention to detail and professionalism.

Candidates should
demonstrate responsiveness toward and understanding of diverse student backgrounds and experiences. The successful candidate will
demonstrate a commitment to the university’s mission to develop global citizens. Having the ability and willingness to work collegially is
essential, as is an understanding of an interdisciplinary liberal arts curriculum.

Essential duties include but are not limited
to:

Student Account Support (35%)

• Serve as a front-line resource for students and families regarding billing
  statements, payment options, holds, and account balances.
• Provide support with processing payment plans, third-party payments, and
  sponsored billing.
• Assist with the distribution and tracking of billing notifications and reminders.
• Help review
  student account data for accuracy and flag inconsistencies or errors for follow-up.

Student Loan Collections (35%)

• Assist with the collection of student loans, delinquent accounts, and past-due balances.
• Coordinate with the
  university’s third-party collections vendor to place accounts, track progress, and support required documentation.
• Communicate
  professionally and respectfully with students regarding delinquent balances, repayment options, and deadlines.
• Maintain accurate
  records of collection efforts and ensure adherence to institutional, state, and federal regulations.
• Support default prevention
  efforts in collaboration with the Manager of Student Accounts.

Cashiering & Payment Processing (10%)

• Process student payments, departmental deposits, and other receipts in accordance with university cash-handling policies.
• Balance
  and reconcile the weekly cash drawer; prepare bank deposits, reports and related documentation.
• Maintain accurate
  transaction
  records within the university’s ERP and cashiering systems.
• Assist with issuing student refunds and coordinating
  disbursements
  with the Manager of Student Accounts.

Administrative & Office Support (10%)

• Assist
  with routine billing
  cycles, data entry, document preparation, and filing.
• Provide general administrative support to the Student
  Accounts Office and
  collaborate with Financial Aid, Registrar, Residential Life, and other departments.

Compliance &
Data Integrity (5%)

• Follow PCI, FERPA, and internal control standards for all payment and student information activities.
• Ensure
  receipt processing, recordkeeping, and cash handling comply with institutional and audit requirements.
• Maintain
  accurate data in
  the ERP system through timely entry, verification, and error correction.

Customer Service (5%)

• Deliver
  friendly, compassionate, and knowledgeable service to students, families, faculty, and staff.
• Respond promptly
  to inquiries via
  phone, email, and in person.
• Communicate policies, deadlines, and billing instructions clearly and
  professionally.
• Assist in improving student financial processes and supporting a positive service environment.

Minimum Qualifications

Education:

• Associate degree in Accounting, Finance, Business Administration,
  or related field (Bachelor’s
  degree preferred).

Experience:

• Minimum 2–4 years of experience in
  cashiering, accounts receivable,
  collections support, accounting, or customer service, with demonstrated responsibility in financial
  transaction handling and student account
  management.
• Preferred:
• Experience in university student accounts,
  bursar, financial aid, or finance
  office.
• Experience with collections or working with third-party collection agencies.
• Experience working in a
  student-facing or multicultural environment.

Competencies/Skills:

• Strong
  attention to detail and
  ability to handle financial transactions with accuracy.
• Excellent communication and interpersonal skills.
• Ability to
  maintain confidentiality and follow regulatory standards (FERPA, PCI, internal controls).
• Proficiency with
  Microsoft Office
  (Excel, Word, Outlook).
• Familiarity with ERP systems (PeopleSoft or similar), cashiering systems, or payment
  platforms.

Environment:

In-person, front-facing role with regular interaction with students and campus
partners. Work takes
place inside and outside an office environment. Occasional exposure to unpleasant elements such as noise, heat, cold
and/or dust.

Soka University of America offers a competitive salary, benefits and an excellent working environment. Anticipated
salary range for this
position is $50,000 to $55,000 and will be commensurate with qualifications and experience.

Employment is
contingent upon the
completion of a successful background check.

Application review will begin immediately. The position will remain
open, and
applications will be reviewed until the position is filled.

New employees must provide documents, on their first day,
verifying
identity and legal authorization to work in the United States. The list of acceptable documents can be found at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Application Requirements

Must submit the following to be considered:

• letter of interest for this
  position
• resume
• three professional references

Apply
for the Student Financial Counselor / University Cashier position

For inquiries, e-mail: jobs@soka.edu

Soka University of America is an equal opportunity employer.

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