Financial Aid Customer Service Representative

Job Summary

The Representative, Financial Aid Customer Service provides customer service to students, parents and general
public via various communication methods to support the daily operation of the Financial Aid Department. This position will provide
secretarial/clerical support as needed.

ESSENTIAL FUNCTIONS

Comply with all Family Educational Rights and Privacy Act
(FERPA) regulations.

Greet students at the front counter/desk or over the phone.

Perform clerical tasks for the Financial
Aid Office and provide assistance with office equipment such as copiers and fax machines. Order and maintain office supplies and tracks
inventory on all information sheets and pamphlets.

Ensure the “Who’s Next” system is accurate and current.

Provide students
with accurate information regarding the financial aid application and award process.

Adhere to all job expectations and customer
service plan requirements.

Attend all mandatory trainings, meetings and request additional assistance when needed. Trainings may
include, but are not limited to, traveling to various HCC locations including the District Office for extended lengths of time.

Stay
abreast of regulatory changes and ensure the information provided to students is accurate and up-to-date.

Assist students and their
families in a timely and professional manner. Ensure students feel welcome in the Financial Aid Office, and are treated with the highest
level of respect, professionalism, and integrity.

Provide students with a confidential setting (if requested) and ensures that
sensitive matters are treated appropriately.

Enter data into the PeopleSoft system accurately and in accordance to office policies
and procedures.

Handle difficult customers professionally and with respect.

Assist parents and students with the financial
aid application process and address questions or concerns, using various communication methods (email, phone, in-person, text, etc.).

Provide coverage at various HCC Financial Aid Office locations as needed.

Work with the HCC Financial Aid Call Center to help
meet student needs and resolve student issues.

Work with other Student Services Departments to assist students with unusual
situations and resolve issues to enable the student to be academically successful.

Perform other duties, tasks and assignments as
required.

QUALIFICATIONS

Education & Experience

* High school diploma/GED required

* Associate’s
degree preferred

* 1 year of customer service experience required, preferably in a Student Financial Aid Office (experience may
include awarding financial aid, counseling/advising, accounting, federal/state administration, etc.)

* Experience working with
security sensitive and confidential records

Licensing & Certification

* Valid Texas Driver License

Special Skills

* MS Office Programs

* Information Management Systems

* Budget Management

* Knowledge of federal, state and
institutional financial aid programs

* May have to work beyond the normal schedule

Competencies

* Delivering High
Quality Work

* Accepting Responsibility

* Serving Customers

* Supporting Organizational Goals

* Driving
Continuous Improvement

* Acting with Integrity

* Thinking Critically

* Managing Change

* Communicating
Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without
reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job
equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate
with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY
SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education
Code § 51.215

The Organization
Houston Community College (HCC) is an open-admission, public institution of
higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong
learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that
98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in
the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools,
and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of
Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to
minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to
become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best
employees.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll
get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is
supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with
cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is
a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New
  York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the
  average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don’t forget the annual Houston
  Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed
  year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many
  Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in
  the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is the Culture & Culinary Capital of Texas
  with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and
you’re ready to join an amazing team, please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and
expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle
inquiries regarding the non-discrimination policies:

Sandra Jacobson, Interim Director EEO/Compliance/Title IX
Coordinator
Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or hcc.oeotix@hccs.edu

HCC values
its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working
and learning environment that encourages diversity, innovation and creativity, and inclusion.

Individuals with
disabilities, who require special accommodations to interview, should contact (713) 718-8565.

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