2 Vacancies: Part-time, Student Accounts & Bookstore Assistant (SUNY Reconnect Support)

Company Description:

Monroe Community College is a unit of the State University of New York (SUNY) and is one of only nineteen community colleges across North America selected for board membership in the League for Innovation in the Community College. Founded in 1961, MCC prides itself on providing an affordable, quality education for more than 8,500 students in the Rochester area. MCC is a large institution offering over 100 programs across two main campuses, two specialized centers, and various community sites.

Monroe Community College expects and upholds equity, inclusion, and a sense of belonging in our educational programs, policies, campus life, employment, and community involvement. We believe diversity enriches our lives and leads to understanding and appreciating our differences and commonalities. To achieve academic and institutional excellence, we actively recruit, engage, and retain students, faculty, staff, and community partners who represent the diversity of our region, nation, and world. MCC embraces inclusion and diversity, offering activities and programs to enhance the personal and professional development of faculty, staff, and students. The College welcomes candidates committed to MCC’s mission of access, academic excellence, and a desire to work in a diverse and dynamic environment.

Job Description:

Function of Position:

This position provides specialized customer service to adult students, facilitating the procurement of required books and supplies, ensuring the proper billing of these items to the SUNY Reconnect initiative, communicating with students regarding allowable charges, timeline for bookstore orders and student follow-up as needed.

*This is a temporary position from June 29-August 31*

Examples of Duties & Responsibilities:

• Specialized Customer Service: Acting as the primary point of contact for adult students, offering tailored support to address their unique needs and schedules.
• Procurement Facilitation: Assisting students in identifying and ordering required books, supplies, and materials for their courses.
• Billing & Financial Management: Reconciling invoices against internal records to ensure accurate, compliant billing for the Reconnect initiative.
• Policy Communication: Communicating clearly with students regarding:
  • What materials are allowable charges under the Reconnect initiative.
  • Specific timelines for ordering, purchasing, and picking up materials.
  
  
• Student Follow-up: Proactively contacting students to ensure they have their required materials in time for classes.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Requirements:

Required Qualifications:

• Education: High school diploma or equivalent.
• Customer Service Excellence: Experience in a fast pace service environment.
• Administrative & Billing Accuracy: Strong attention to detail for handling billing processes and financial documentation.
• Communication Skills: Ability to explain complex funding, policies, and procedures to students.
• Computer Skills: Proficiency with computer systems and Microsoft Office Suite.
• Physical Requirements: Ability to lift up to 50 lbs and stand for extended periods.

Preferred Qualifications:

• Experience: Previous experience in a retail, bookstore, or educational environment preferred.
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Salary: $20/hour

Position Type: 2 Part-Time/Temporary Positions

Position Dates: June 29-August 31, 15-20 hours per week

MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice of Non-Discrimination
Annual Campus Security & Fire Safety Report

Application Instructions:

Interested applicants must apply online and create an account by clicking on the APPLY NOW tab below. Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ page for guidance using our online system. Please contact us if you need assistance applying through this website.

Applicants MUST submit the following documents* to be considered for this position:

1. Resume/CV
2. Cover Letter

*Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing your foreign academic accomplishments to standards in the U.S

Tagged as: Employment