Program Coordinator I (Student Financial Services Center Representative )

Job Category

URA-AFT Administrative

Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

University Finance and Administration (UFA) advances Rutgers’ strategic priorities through the management of all central financial, administrative, and student information systems and processes. We supply the university’s financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers’ standing as an academic, health, and research powerhouse. We are deeply committed to our guiding principles and the core values that are critical for the long-term strategic growth of our division and the university. For more information, please visit https://finance.rutgers.edu/.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Program Coordinator I to serve as Student Financial Services Center Representative in the department of Student Accounting, Billing and Cashier Services (Student ABC) within University Finance and Administration (UFA). Reporting to the Senior Business Manager this position serves as a primary point of contact for Rutgers Health students, parents, and university stakeholders regarding student accounts, billing, financial aid, account inquiries and payment processes. This position provides accurate, timely, and student-centered service in a high-volume environment while ensuring compliance with federal, state, and university regulations.

Among the key duties of the position are the following:

• Serves as a primary point of contact for Rutgers Health students, parents, and university stakeholders regarding student accounts, billing, financial aid, account inquiries and payment processes.
• Provides accurate, timely, and student-centered service in a high-volume environment.
• Ensures compliance with federal, state, and university regulations.

FLSA: Nonexempt

Grade: 04

Minimum Salary

59893.480

Mid Range Salary

73909.480

Maximum Salary

87925.480

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status: Full Time

Standard Hours: 37.50

Daily Work Shift: Day

Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

Union Description: URA-AFT Administrative

Payroll Designation: PeopleSoft

Terms of Appointment: Staff – 12 month

Position Pension Eligibility: ABP

Minimum Education and Experience

• Bachelor’s degree preferably in Business Administration, Finance, Accounting, Higher Education, or related field; or an equivalent combination of education and experience.
• Two (2) years of customer service, financial services, or administrative experience.

Required Knowledge, Skills, and Abilities

• Strong communication skills with the ability to explain complex financial information clearly.
• Demonstrated attention to detail and accuracy.
• Ability to manage confidential information responsibly.

Preferred Qualifications

• Experience in student financial services, bursar, or financial aid office within higher education.
• Knowledge of federal Title IV and VII regulations and student account compliance standards.
• Experience with enterprise student information systems (e.g., Banner, or equivalent).
• Experience working in a high-volume call center or shared services environment.

Equipment Utilized

• Banner Student Information system, Oracle Student Financial Planning, international and 529 payment gateways, refund processor, Heartland ECSI.

Posting Open Date: 05/28/2026

Regional Campus: Rutgers University-New Brunswick

Home Location Campus: Busch (RU-New Brunswick)

City

Piscataway

State

NJ

Tagged as: Employment