Financial Aid Advisor

Job Identification: 43660

Job Category: Academic

Apply Before: 06/22/2026, 11:55 PM

Degree Level: Bachelor’s Degree

Locations: 12901 Bruce B Downs Blvd, Tampa, FL, 33612, US (Hybrid)

Hiring Salary: $50,000-$53,000

Essential Personnel: No
Job Description

Organizational Summary:

USF Health Student Success is committed to supporting over 6,000 students from orientation to graduation through a connected network of care while providing opportunities for students to enhance collaboration in an academic health setting. We serve students in the College of Nursing, College of Public Health, Morsani College of Medicine, and Taneja College of Pharmacy, working across student affairs and academic units to ensure they feel seen, supported, and equipped for personal and professional success. Through collaborative efforts in admissions, advising, engagement, wellness, and career development, we connect students to the tools, experiences, and relationships that can help them thrive. From their first day on campus to the moment they cross the graduation stage, we help USF Health students navigate their academic journey, build community, take pride in their USF Health identity, and step confidently into their careers ready to make a lasting impact on healthcare.

Position Summary:

The Financial Aid Advisor plays a critical role in determining and communicating student eligibility for federal, state, and institutional financial aid. Provides comprehensive financial aid counseling and advising to current and prospective students and their families, guiding them through educational financing options, budgeting, and resource management. Accurate awarding and timely resolution of aid issues directly support student enrollment, retention, and academic success-core to the University’s educational mission. This position’s impact directly affects USF Health’s ability to recruit and retain qualified students and meet accreditation requirements.

This position will be based at the MCOM Main Campus and the Downtown Campuses.

This position is not eligible for Visa Sponsorship.

Responsibilities

25 %

Manages the flow, security, and confidentiality of all documents received and verifies the accuracy of applicant information and files in accordance with federal, state, and institutional guidelines. Research and formulate responses to student inquiries, providing accurate and timely information to prevent delayed funding, student withdrawal, or institutional noncompliance with Title IV regulations, which can lead to audits, financial penalties, or reputational damage.

20 %

Reviews confidential information from applicant files to adjust awards and loan records. Review and manually award students based on exception processing, such as academic Leave of Absences and withdrawals, including R2T4. Refers students who are not in compliance with the appropriate areas and assists students in correcting excessive borrowing situations when they occur, as well as returning to the lender the portion of the loan that exceeds federal limits.

20%

Serves as an information resource to address any issues relating to compliance and financial aid and effectively communicates with other USF student services staff or administrators, guarantor agencies, other schools, students, and parents to resolve loan and data conflicts. Provide Financial Literacy and debt management counseling to students. Provide concierge-level services to students at USF Health, including counseling.

10%

Administers and processes scholarship and grant awarding, including data entry of transactions through electronic transfer and manual input.

10%

Reviews and evaluates requests for professional judgment exceptions and makes appropriate adjustments as determined necessary to comply with Federal, State, and University Policy.

5%

Assist with the creation and editing of regular publication or summary reports. Assist with the development of reports for internal and external entities, including accreditation agencies and USF Health leadership.

5%

Consults with the Director regarding policies, trends, and program needs following specific instructions. Make recommendations for improvement to overall processes. Provides support for financial aid quality assurance-other duties as assigned.

5%

Develops and presents outreach activities, including workshops, events, and presentations. May include work after hours or weekends.

Qualifications

Minimum Qualifications:

• The successful candidate must possess a Bachelor’s degree in a relevant field.
• A minimum of one year of professional experience in financial aid, student services, or related areas is required; however, a minimum of two years of demonstrated customer service experience may substitute for the entire one-year experience requirement.

SB 1310: Substitution of Work Experience for Postsecondary Education Requirements

A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:

• Two years of direct experience for an associate degree;
• Four years of direct experience for a bachelor’s degree;
• Six years of direct experience for a master’s degree;
• Seven years of direct experience for a professional degree; or
• Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Preferred Qualifications:

A Master’s degree with one to three years (within the last 3 years) of experience administering Title IV aid in a Financial Aid Office.

Requires: Criminal History Background Check – Level 2

About Us

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF’s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.

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