Customer Service Coordinator

Division: Business and Finance

Department: Bursar

Number of hours per
week: 37.5

Months per year: Fiscal (12 months)

Position Number: 009910

Advertised Salary: $43,888 – $53,188

Pay Basis: Monthly

Job
Description

Tennessee State University Office of Bursar invites applicants for the role of
Customer Service Coordinator. Under the supervision of the Bursar, the Customer Service Coordinator will perform
administrative duties of the Bursar’s Office. Tasks and responsibilities involve keeping accurate records while processing a variety of
financial transactions including tuition, fees, merchandise sales, donations, and other cash receipts; the disbursement of scholarship and
loan funds; and the accounting and custody of receivables, payables, debit/credit cards and cash. The Customer Service Coordinator is also
responsible for all aspects of student billing and understanding the account receivables and payables processes for the
University.

Characteristics, Duties, and Responsibilities (Includes some or all the following)

• AU aspects of
  Student Billing – tuition, fees, miscellaneous expenses, fines, disbursing and

posting of financial aid, scholarships, and loan
funds.

• Manage internal collections – involving account maintenance, issuing payment plans, sending

reminder notices and
assigning accounts to outside agencies following bankruptcy regulations.

• Work closely with financial aid and external accountant to
  generate notifications, disbursing and

refunding of Title IV funds and State Grants. Full knowledge of Federal and State
regulations that
govern these funds to maintain their accuracy and guidelines.

• Working with outside agencies involving tuition
  payment plans, collection agencies, lenders,

vendors, prepaid tuition, health and tuition insurance companies, online payment
services, local
banking institutions and managing the campus bookstore.

• Responsible for receiving all mail and packages delivered
  to the College, recording package

tracking information and forwarding mail to the appropriate departments for
distribution.

• Communications with students through mail and email about notices concerning accounts.
• Communications
  regarding account inquiries and delinquencies. Conducting group

presentations to parents and students throughout the
semester.

• Working closely with numerous departments on campus communicating and answering

questions relating to student
accounts and policy involving any aspect of fees or charges to
accounts.

• Comply with all applicable College, Federal, State, and
  Local regulations
• Accepts deposits, serves as custodian of all cash receipts and supplies change for all

departments
and offices on campus.

• Creating student 1098-T forms.
• Receives and records deposits, registration fees and tuition fee
  payments for student accounts.
• Accounts for all cash and checks and prepares remote and local bank deposits for crediting to

proper accounts.

• Generates and distributes a variety of accounting reports including daily cash reporting.
• Ability to create reports from data and edit information for continued accuracy.
• Represents him/herself in a professional manner
  at all times, both on and off campus.
• Ability to create and maintain positive relationships with all internal and external
  constituents.
• Provide excellent customer service to staff, students, parents, clients and community.
• Participate in
  significant campus activities and committees including homecoming and

commencement.

• Performs all other duties as assigned.

Knowledge, Skills, and Abilities

• Bachelor’s Degree from an accredited institution in an accounting or
  finance major.
• At least 3 years of experience working in the financial department of an organization (experience

working in higher education is preferable).

• Ability to handle large amounts of data and an understanding of how Personally
  Identifiable

Information (PII) s hould be handled and protected, familiarity with FERPA and HIPPA Laws.

• Strong analytical
  and logic skills required.
• Strong skills working with Excel required.
• Proficiency in Microsoft Office Suite, including
  Word, Outlook, Powerpoint, etc.
• Proficiency with Adobe Acrobat Pro, creating, revising forms, etc.
• Experience working
  with Oocu-sign or similar electronic signature products.
• Knowledge of and experience performing SQL queries is desirable.
• Previous experience working with a Student Information System.

Minimum
Qualifications

Bachelor’s degree in accounting or another related discipline.
A minimum of three (3) years of related
work experience, preferably in higher education.

Special Instructions to Applicants

Employment is
contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official
transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon
hire.

An unofficial transcript may be attached in the “Transcript” section.

You will be required to
provide names and contact information for three references during your application to the posting. If you are the recommended candidate for
the position, our online hiring system will automatically generate solicitation for these letters using contact information you
provided.

Close Date: 06/24/2026

Benefits

Tennessee State University offers
eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life
insurance, retirement, flexible benefits plans and more.

Quick Link: https://jobs.tnstate.edu/postings/10721

Minimum References
Required: 2

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