Billing Clerk Intermediate – Onsite

JOB OPENING ID: 276093

MODES OF WORK
Onsite

REGULAR/TEMPORARY:
Regular

ORGANIZATIONAL GROUP: Flint Vc Bus And Fin

DEPARTMENT: Flint Financial
Svcs&Contracts

SALARY: $34,300.00 – $42,900.00

Job Summary
How to
Apply

A cover letter is required for consideration for this position and should be attached as the first page of your
resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to
this position.
Job Summary

The University of Michigan-Flint invites applications for the position of Billing
Clerk Intermediate. We seek experienced candidates with demonstrated billing expertise and a strong customer-service focus. This role
supports our third-party billing processes and includes follow-up on unpaid accounts to help ensure timely resolution.

The Billing
Clerk reports to the Accounts Receivable Manager and works collaboratively with the Cashier, Student Accounts team, and other campus
departments. The position also provides backup and additional support to team members as
needed
Responsibilities*

Third Party Billing

• Oversee the full third-party billing cycle,
  from invoice creation through payment posting and reconciliation.
• Coordinate billing for a wide range of sponsors, including U.S.
  military branches, federal and state agencies, foreign governments, and employer partners.
• Partner with the K-12 department and
  multiple school districts to bill Dual Enrollment and Early College programs.
• Conduct ongoing follow up to ensure timely payment
  receipts; initiate re-billing and resolution steps as needed.

Communication

• Communicate with third-party
  payers via email, phone, online portals/websites, and in-person interactions.
• Partner with management and campus departments to
  proactively outreach to students with outstanding balances.
• Contact students with past-due balances using approved methods (letters,
  email, phone, text messaging).
• Document and maintain accurate records of all communications and follow-up
  activity.

Accounts Receivable

• Verify, post, and reconcile third-party payments; evaluate accounts and
  initiate refunds when appropriate.
• Assist students with establishing repayment plans and deferred payment
  agreements.
• Respond to account inquiries and provide supporting documentation related to charges, payments, and
  balances.
• Support core accounts receivable functions, including monthly billing, late fee assessment, holds, monthly collection
  statements, and collections follow-up.
• Process petty cash transactions and balance/reconcile the fund.
• Prepare the monthly
  bank reconciliation.

Customer Service

• Provide responsive, professional service to students, parents,
  university departments, and third-party agencies via in-person, phone, and email.
• Interpret and explain University of Michigan
  policies and procedures related to student accounts.
• Resolve routine issues independently and escalate complex matters as
  appropriate.
• Ensure compliance with FERPA and institutional privacy requirements.
• Perform other duties as
  assigned.

Required Qualifications*

• High school diploma or equivalent.
• Two or more years of relevant
  experience to include customer service, accounts receivable and/or third-party billing.
• Knowledge of Microsoft Office Suite (Word,
  Excel, PowerPoint) and Google Workspace tools (Gmail, Chat, Drive, Calendar, Docs, Sheets, Forms).

Why Work at U-M
Flint?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive
benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits
include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible
  service with immediate vesting.
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability
  coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Eligibility for benefits based on your job
group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility from the UM Human
Resources Benefits and Wellness webpage.

U
M-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for
qualified dependents of faculty and staff from all UM campuses. Information can be found at: https://www.umflint.edu/hr/benefits/.

Information about our vision, mission and
values can be found at: https://www.umflint.edu/chancellor/leadership-mission-vision/
Modes of Work

The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated
U-M owned or leased work location within or outside of the State of Michigan.

Positions that are eligible for hybrid or mobile/remote
work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at
any time, and for any reason, throughout the course of employment. Learn more about the work
modes.
Background Screening

The University of Michigan conducts background checks on all job candidates upon
acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in
compliance with the Fair Credit Reporting Act.
U-M EEO Statement

The University of Michigan is an equal
employment opportunity employer.

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