Senior Performance Management Specialist

Job Type: Full time

Job Number: JR-025352

Location: Salt Lake City,
UT

If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard
to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to
higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse
workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received
praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping
students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into
account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience
and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual
to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of
each case. A reasonable estimate of the current range is:

Grade: Professional 310 Pay Range: $88,300.00 – $132,400.00

Job
Description

The Senior Performance Management Specialist (Analyst) leads complex performance management initiatives and serves as an
advanced individual contributor responsible for strengthening the organization’s performance management framework, tools, and practices.
This role retains ownership of core program administration while taking on broader responsibility for process design, governance,
stakeholder consultation, cross-functional implementation, systems optimization, and continuous improvement. The Senior Specialist (Analyst)
operates with substantial independence, addresses complex and escalated issues, and influences decisions through data-informed
recommendations and subject matter expertise.

Primary Responsibilities:

• Lead and oversee core performance
  management processes, including annual review cycles, goal-setting activities, feedback practices, and associated readiness, execution,
  issue resolution, and post-cycle improvements.

  
  

• Perform the foundational responsibilities of the function, including user
  support, resource stewardship, system coordination, communications, and process administration, while ensuring quality, consistency, and
  scalability.

• Own and enhance complex performance management workflows, standards, and governance practices to improve
  efficiency, user experience, and alignment with organizational priorities.

  
  

• Serve as the senior functional lead for Workday
  talent and performance processes, defining business requirements, supporting configuration strategy, coordinating testing, troubleshooting
  complex issues, and driving optimization in partnership with HRIS and other stakeholders.

• Develop and refine
  enterprise-facing communications, toolkits, guides, and training approaches that improve leader and employee understanding, process
  adoption, and capability.

  
  

• Analyze process outcomes, participation trends, stakeholder feedback, and operational pain points
  to identify root causes, evaluate effectiveness, and recommend enhancements.

• Lead cross-functional initiatives and larger
  workstreams related to performance program enhancements, tool implementations, process redesigns, and change management
  efforts.

  
  

• Advise HR and business leaders on performance management practices, process implications, readiness considerations,
  and approaches to sustain consistency and adoption.

• Establish or refine documentation, controls, and standard operating
  practices that support reliable execution and stronger program governance.

  
  
• 
  

  May mentor less experienced analysts or provide
  guidance on escalated issues, project work, and process decisions. 

• Perform other duties as assigned.

  
  

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required
responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without
notice.

Knowledge, Skill and Abilities:

• Advanced knowledge of performance management practices, frameworks, and
  program administration, including annual cycles, goal-setting, feedback processes, stakeholder enablement, and continuous improvement
  methods.

• Strong understanding of pay-for-performance concepts and the ability to connect performance processes, employee
  experience, and organizational priorities in recommendations and program improvements.

  
  

• Advanced knowledge of Workday and
  talent technologies, including the ability to define business requirements, support optimization, guide testing, and troubleshoot complex
  issues.

• Strong analytical capability with the ability to interpret process outcomes, participation trends, operational pain
  points, and stakeholder feedback and translate findings into actionable recommendations.

  
  

• Strong process improvement and
  problem-solving skills, including the ability to identify root causes, manage ambiguity, and improve workflows, governance, standards, and
  user experience.

• Strong communication, consultation, and influence skills, with the ability to guide leaders and partners
  through process expectations, changes, risks, and recommended actions.

  
  

• Ability to lead cross-functional initiatives, manage
  complex or sensitive workstreams, and balance recurring operational responsibilities with enhancement and implementation
  efforts.

• Ability to establish or refine documentation, controls, and standard operating practices that improve reliability,
  scalability, and program consistency.

  
  

• Ability to exercise substantial independent judgment, handle escalated issues, and
  serve as a subject matter resource for performance management processes, systems, and practices.

• Ability to mentor or guide
  less experienced team members and support adoption of improved practices, tools, and processes.

  
  

Qualifications:

Education

• Bachelor’s degree in a related area

Experience

• 5 years of related
  experience in performance management, talent management, HR operations, HR technology/process administration, organizational effectiveness
  support, or a related field.

• Advanced knowledge and experience using Workday

  
  

Experience in lieu of
education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree
requirements.  Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the
discretion of the hiring manager. A minimum of a high school diploma/GED is required.

Travel

This position requires
occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional
travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be
assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions
(classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly
hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending
account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages;
legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest
and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves,
including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU
employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job
posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations:
Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent
Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for
employment without regard to any protected characteristic as required by law.

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