Information Processing Specialist of Senators Central

Job Title: Information Processing Specialist of Senators Central

Salary Range: $34,362 –
$41,235

Campus Location: Walters State Community College – Sevier Campus (Employees are assigned to a “home”
location but may occasionally or regularly be required to work at other WSCC locations.)

Job Purpose: This
Information Processing Specialist for Senators Central is cross-trained to assist and advise students in areas of financial aid,
admissions/enrollment services, cashiering services, student success, and related student services areas. This position is responsible for
providing a comprehensive suite of services to students and their families to support students through the enrollment life cycle. The
Information Processing Specialist utilizes a variety of software systems and technical programs and has a deep understanding of financial
aid and admissions rules, regulations, and institutional, state, and federal guidelines and policies.

Essential Job
Duties:

• Assist and counsel students in reference to all areas of financial aid to include all student financial aid
  offers and balances of aid, withdrawal procedures and the consequences for satisfactory progress, the appeal process, repayment of aid,
  professional judgment, applying policies and procedures for all programs. Understand and implement the rules and regulations of federal,
  state, institutional, foundation, and agency financial aid to include approximately 17 different awards that apply additional rules to
  various types of aid. Receive, review, and organize required supporting documents, copy, scan and index into BDMS. Assist students with
  financial account such as: tuition and fees balances, deadlines, payment options, fee-waiver/discount forms. Calculate balances due,
  authorized aid and other third-party payments. Refer students to EOC representative for professional FAFSA filing assistance. Document
  student interactions in Banner and/or Slate.
• Advise and assist students with all aspects of the enrollment process for the student
  lifecycle, including admissions and enrollment processes for new, readmitted, transfer, transient and continuing students, schedule
  appointments for campus services and campus visits/tours, assist with submitting enrollment related forms, resolution of holds and directing
  students to additional support services. Access, analyze and correctly interpret information in Banner to provide a holistic review and
  assistance with admissions, student accounts, records, and financial aid to provide direct recommendations and resolution. Review, receive,
  document and scan (as required). Responsible for documenting all student interactions in Banner and/or Slate.
• Provide cashier and
  business services, as well as information relative to student financial accounts such as, tuition and fees balances, deadlines, collection
  agency payments, payment options, fee waiver/discount forms, calculate balances due, deduct fee waivers, authorized aid, and other
  third-party payments. Receipt and post payments in TouchNet, prepare and make deposits, maintain Accounts Payable petty cash for vouchers,
  disbursements and purchase card check outs, reconcile and balance accounts at end-of-day, prepare reports and forward to the WSCC Morristown
  Business Office. Communicate repayment of past due accounts and citations with WSCC Morristown Cashier’s office, as appropriate, to remove
  any holds. Coordinate, communicate, and obtain support and guidance as needed from the Main WSCC Cashier’s Office. Keep confidential and
  sensitive information secure.
• Answer departmental phones, monitor and respond to department email and text messaging and assist
  with call, email and text communication campaigns as assigned. Record all student interactions and communication in Banner and/or Slate.
  Assist with enrollment development and recruitment initiatives, as needed.
• Assist with other duties as assigned, which may include
  assisting with the library materials check out and tracking, game room equipment and tracking and assisting with department recruitment
  initiatives and events, etc.

Required Qualifications:

• Associate’s Degree in highly related
  field
• 2-3 years of work experience with students in a higher education setting (TCAT, Community College or 4-year
  college/university) or education setting adjacent to higher education (high school preparation/counselors)
• Ability to communicate
  effectively with students, staff and faculty
• Advanced knowledge and demonstrated experience and ability to work proficiently with
  Microsoft Office

Preferred Qualifications:

• Bachelor’s Degree in highly related field
• Demonstrated work experience in financial aid, enrollment services, cashiering and/or related business services
• Advanced knowledge
  and demonstrated experience and ability to work proficiently with Banner (or other data management systems), and other technology
  platforms
• Demonstrated Banner experience in areas of financial aid and/or business services

Behavioral Core
Competencies:

• Works effectively as team member to achieve goals and objectives.
• Shares information readily
  with others and listens effectively, showing openness to new ideas
• Displays a high degree of personal effectiveness; pursues
  objectives with consistent determination. Willing and prepared to accept personal responsibility for actions, both positive and
  negative.
• Treats team members with respect. Willingly responds to requests for assistance from team members.
• Respects the
  College’s rich heritage and historical achievements by embracing important changes that advance the College’s mission while honoring the
  past.
• Exercises discretion and forethought in the efficient utilization of organizational resources, showing respect for the
  organization’s generous benefactors and supporters.

Leadership & Supervisory: The incumbent has no authority
or responsibility for the supervision of others. The position is not responsible for project direction and/or program administration.

Environment & Working Conditions: Duties are performed in a typical office environment that is clean, well lit, quiet,
and temperature controlled. Special events could require travel or working in an outside environment.

Physical Demands
(including requirements for travel or working nights/weekends/holidays):

• Requires ongoing verbal communication via
  telephone and in person.
• Requires mobility needed to travel to other campuses to work with students.
• Requires sitting as
  well as eye focus on computer screen for long periods of time and using a mouse and keyboard.
• Special events may require travel and
  working outside the normal scheduled work day.

Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential duties of this job.

REQ#504381

Posting Closes: Friday,
June 26, 2026

Tagged as: Employment