Public Safety Telecommunicator

Position/Classification Title
Public Safety Telecommunicator

Classification Type:
SHRA

Position required to work during periods of adverse weather or other emergencies: A – All Emergency and
Pandemic On SIte

Minimum Experience/Education

High School diploma or equivalency and demonstrated possession
of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the
ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance
with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within
one year of employment.

Preferred Years Experience, Skills, Training, Education

• Two years of experience
  working in a communication or call center environment.
• Knowledge of methods for operating communications systems. Knowledge of
  procedures used for emergency medical treatment.
• Knowledge of information required for documenting emergency situations and
  calls.
• Knowledge of emergency medical, fire, police, and other emergency terminology.
• Knowledge of emergency management
  procedures.
• Knowledge of the geography and street locations of the community served.
• Ability to provide clear instructions
  and guidance to callers in emergency situations.
• Ability to comprehend, interpret, and evaluate relevant information from various
  types of source materials.
• Ability to obtain and analyze facts to reach logical conclusions.
• Ability to obtain information
  from physically or emotionally distressed individuals.
• Ability to interact with people who are in differing situations.
• Ability to work both independently and as part of a team.
• Ability to take accurate and complete messages.
• Ability to
  recognize incorrectly transmitted messages, codes, or error input.
• Ability to learn to utilize various types of electronic and/or
  manual recording and information systems used by the agency, office, or related units.
• Ability to read, write, speak, understand,
  or communicate in English sufficiently to perform the duties of this position.

Required License or
Certification

Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve
certification within 45 days of employment.

Primary Purpose of Position

* This is a pool posting
for three positions. You will only need to apply for once. Other position included is 004362 and 009277. *

To operate
the Telecommunications Center efficiently and effectively 24 hours a day, 365 days a year. This consists of operating all communications
equipment and maintaining contact with all field units and other agencies through direct phone lines. This includes responding to all
elevator phone lines and all emergency call-box phone lines that ring directly into the communications center. The Division of Criminal
Information Network provides other emergency communications state and nationwide.

Primary Function of Organizational
Unit

To provide an effective and efficient link between the University Community and the University Police Department’s
operations and services 24 hours a day, 365 days per year. The University Police Department maintains overall responsibility for this
service.

The University Police Department maintains the responsibility of providing a safe and secure community for the students,
faculty, staff and visitors. University Police Officers are sworn full-time police officers who are state certified by the North Carolina
Criminal Justice Training and Standards Council and must receive Basic Law Enforcement Training before being sworn as Police Officers. NC
A&T State University Police Officers have complete police authority to enforce local, state and federal laws on all property owned or leased
by the University and on streets that run through, are adjacent to, or border the campus.

Work Hours
Twelve hour
shifts (7:00 am-7:00 pm; 7:00 pm-7:00 am)

Is this position eligible for a remote or hybrid work arrangement, consistent with
university and state policies.
On-site (Employees are primarily in the office and/or have a critical job requirement that
requires dedicated office space on-site)

Required Competency
Office/Telecommunications
Technology

Duties

• Monitors all CCTV cameras and alarms.
• Monitors and dispatches fire, burglar,
  equipment and panic alarms to appropriate departments and personnel accordingly.
• Reports any trouble with CCTV and alarm systems
  immediately.
• Operates the Division of Criminal Information automated computer network and all affiliated state and computer systems
  as necessary.
• Ensures confidentiality is maintained as these records contain highly confidential information.

Required Competency
Data/Information/Records Management

Duties

• Operates police
  emergency multi-frequency radio console (Orbacom Candida) and multi- line telephones.
• Maintains entries of all call data with 100%
  accuracy.
• Uses established logs and data systems, functions, and/or procedures.
• Enters routine information.
• Types
  reports using standard formats.
• May retrieve routine information.

Required
Competency
Communication-Oral

Duties

• Operates police emergency multi-frequency radio console
  (Orbacom Candida) and multi- line telephones.
• Determines the nature of the call and may transfer caller to appropriate responder
  upon determining the nature of the call.
• Obtains, verifies, and records the location of the emergency, the name of the caller, the
  nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of
  the circumstances.
• Maintains a reassuring and calming manner with callers in order to obtain required information; persuades
  emergency callers to stay on the line.
• In nonmedical emergencies, provides precautionary instructions and advice to help assure the
  personal safety of persons and/or to minimize the loss of property, pending the arrival of fire, police, or other assistance.
• Dispatch and receive calls for service to and from the University Police Officers, Security, Parking and Contract Security Officers and
  any other collateral agency personnel as necessary.
• Contact the following persons in emergency situations when needed: Chief of
  Police, VC of Business and Finance, VC of Student Affairs, Office of EHS, Greensboro Police Department, Guilford County Sheriff’s Department
  and Greensboro Fire Department.
• Maintains emergency callback for the University; entails calls to EHS, maintenance requests for the
  academic buildings, as well as the University Residence Halls.
• Makes contact through provided weekly callback lists, cell numbers
  and pagers with direct contact through the Physical Plant radio frequency.
• Train department personnel in communications as
  assigned.
• Attend and successfully complete all required certifications and departmental in-service training and attend required
  departmental meetings.

Required Competency
Knowledge – Technical

Duties

• Train
  department personnel (temporary and permanent staff) in communications as assigned.
• Attends and successfully completes assigned
  in-service schools and department meetings.
• Real Time Crime Center Operator
• Takes an active role in public safety
  technology projects, including research, development and implementation.
• Maintains and updates tables in the CAD software related
  to the records management system.

Competency Level: Journey

Position Number:
004361

Recruitment Range: $40,000 – $46,000

FLSA: Non-Exempt

Appointment
Type: Permanent – Full-time

FTE: 40 hours/week, 12 months

Organizational Division:
Asst VC Bus & Fin/Police Administration

Organizational Location: VC for Business &
Finance

Organizational Unit: Operations -Telecommunications

Posting Number:
SHRA3223

Open Date: 06/15/2026

Close Date: 06/19/2026

Special Instructions to
Applicant

* This is a pool posting for three positions. You will only need to apply for once. Other position
included is 004363 and 004365. *

You must complete and submit an electronic application for employment to be considered.
Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a
DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job
posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University
participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work
in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or
seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color,
national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual
identity.

Employee Benefits available to NC A & T permanent employees include the following and more:

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North
  Carolina
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers
  and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance
  Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount

Quick Link
https://jobs.ncat.edu/postings/40670

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