Student Financial Management Specialist

Student
Financial Management Center

We are looking for a Student Financial Management Specialist to serve in Student Financial Management
Center at our Dunwoody campus. The specialist is primarily responsible for providing excellent in-person and telephone
customer service within a high-volume environment to students, parents, and the university community about financial aid student account
processes. This position is also responsible for assisting with outreach efforts to help support enrollment and retention objectives.

WHAT MAKES THE STUDENT FINANCIAL MANAGEMENT CENTER AID GREAT PLACE?

• Generous benefits, including health,
  dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of
  partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic
  setting

HERE IS WHAT YOU WILL DO
* Provides information to students, parents, colleagues, and the university community
regarding financial aid and student accounts via phone and in-person in accordance with federal, state, Board of Regents, and institutional
regulations. Investigates and provides solutions regarding financial aid and student account customer issues.
* Reviews the accuracy of
financial aid applications and verifies application information with supporting documentation.
* Evaluates financial circumstances to
determine appropriate student account payment options.
* Assist with community outreach efforts including conducting calling campaigns
as well as conducting financial management workshops and orientation presentations to students, parents, and other University staff and
other key groups.
* Counsel students on a variety of enrollment management issues to include all aspects from orientation to enrollment
and after, including but not limited to admissions, registration, and academic records.
Disclaimer: This job
requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such,
job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct
supervisor.

Qualifications:
Minimum Hiring Qualifications:

Bachelor’s degree and one year of experience; or combination of education and related experience.

Preferred Hiring
Qualifications:

Preference will be given to applicants with customer service experience. Financial Aid and student
accounts experience is preferred but not required. Working knowledge of Banner and Microsoft Office (Excel, Word) is a plus. Excellent
written and verbal communication skills.

Salary offers will be determined based on the candidate’s qualifications in relation to
the Minimum Hiring Standards. Candidates earlier in their careers are typically offered salaries closer to the minimum of the hiring range,
while those with more advanced or relevant experience may be considered for compensation at or above the hiring
range.

College/Business Unit: Provost & VP Academic Affairs

Department: Student
Financial Counsel Center

Location: Dunwoody Campus

Shift: M-F, 8:30AM-5:15PM

Salary: $39,200 – $42,000

Pay Grade: 15

FLSA Status:
Non-Exempt

Job Type: Full Time (Benefits Eligible)

Special Instructions:
To
be fully considered for this position all candidates must submit the following at the time of submission:
* A complete and accurate GSU
application, Resume, Cover Letter (Recommended)

Final candidates must provide three professional references.

#LI-KH1

Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose
across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives
through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice,
and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values,
mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards
and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful
discovery using our collective talents USG Core Value StatementThe University System of Georgia is comprised of our 25
institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence,
Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is
responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are
available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of
Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and
individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age,
disability,, genetic information, or protected veteran status. Background CheckSuccessful candidate must be able to pass a
comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor
Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its
students’ and employees’ safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime
Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security
Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State
University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual’s age, color, disability, genetic information,
national origin, race, religion, sex, or veteran status.

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