Patient Services Representative, Contact Center

Functional Area: Health Care

Department: MIT
Health

School Area: Executive Vice President

Pay Range Minimum: $22.60

Pay Range Maximum: $25.00

Employment Type: Full-time (Hybrid)

Employment
Category: Non-Exempt

Visa Sponsorship Available: No

Schedule:

Pay Grade: 4

Posting Description

PATIENT SERVICES REPRESENTATIVE
(PSR), CONTACT CENTER, MIT Health, to serve as the primary point of contact for patients and other constituents, managing
incoming phone calls and electronic inquiries for MIT Health; responsible for registering new patients, verifying insurance eligibility,
scheduling appointments, communicating co-pay and pre-visit requirements, responding to general inquiries, and screening callers for
appropriate clinical triage; coordinate care and information across internal and external service areas, ensuring a seamless patient
experience.

A full job description is available, here: https://health.mit.edu/jobs

Job Requirements

REQUIRED:High school diploma or
equivalent and at least two years of experience in a customer service, administrative, or related role; demonstrated ability to manage
multiple priorities in a fast-paced environment, along with excellent interpersonal and telephone communication skills; solid communication,
sound judgment, and a patient-centered approach, with the ability to resolve complex inquiries accurately, efficiently, and compassionately;
must be able to interact effectively with patients, clinicians, and professional staff in a courteous, empathetic, and professional manner.
PREFERRED: Experience in a healthcare setting.

06/25/2026

Tagged as: Health Care