Assistant Director of Tickets

Position Title: Assistant Director of Tickets

Department: 89114|Athletics Ticket
Office

Responsibilities:

The Assistant Director of Tickets will assist the Director of Ticket Operations in
the planning and execution of all ticket operations efforts for the Louisiana Ragin’ Cajuns Athletic Department. This position will be
responsible for adhering to all ticket policies, procedures, and guidelines for the Ragin’ Cajuns Ticket Office. This position will
collaborate with other external units and the business office as it relates to maximizing revenue and attendance for all ticketed sports
while providing the highest level of customer service to all internal and external customers. The position will also manage and be
responsible for providing strategic direction to maximize ticket revenue for men’s basketball and softball.

Job Tasks &
Responsibilities

• Assist in the execution of fiscal activities for the Ticket Office, including

event reconciliation,
financial reports, daily settlements, payroll, purchase orders, and invoices. Understand University financials systems, policies and
procedures and develop best practices and policies for ticket office finances.

• Provide excellent customer support by responding to
  inquiries, answering

telephones, and utilizing ticketing systems to process sales, reprint tickets, and facility day-to-day
needs.

• Assist with revenue generation for four ticketed sports (single game tickets,

season tickets, mini-plans, group
sales, and hospitality packages). Engage with the Acadiana community and external partners to increase revenue during athletic home
events.

• Assist in the set up and management of the box office, will call, fan services

locations, gate entry points, etc.
on game and event day

• Assist in prospecting for Revenue Generation and Marketing staff through

research and reporting
tools

• Other duties as assigned

Qualifications:

Required
Qualifications:

• Bachelor’s degree and 1 year of experience in athletics, sales or ticket operations
• OR 5 years of experience in athletics, sales or ticket operations is will substitute for the above

Preferred
Qualifications:

• Experience with Paciolan Ticketing and SalesForce CRM software preferred.
• Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred
• Experience working with outbound sales or
  within a Ticket or Fiscal Operations office preferred.

Skills, Abilities, Etc.:

• Excellent computer,
  verbal and written communication, as well as demonstrated organizational skills necessary
• Proficient with Microsoft Office (Word,
  Excel, PowerPoint, Outlook)
• Task-oriented and self-motivated with ability to work independently and part of a team
• Ability to both prioritize given assignments, multi-task effectively and meet deadlines
• Ability to handle sensitive and
  confidential information with discretion
• Comply with all NCAA, Sun Belt Conference and UL-Lafayette rules, regulations and
  policies
• Ability to work evenings, weekends, holidays, and travel for away contests or events as required.

Job
Ad# (req4315)

Tagged as: Employment