Professional Academic Advisor and Student Success Coach II

Appointment Length.: 12

Primary Purpose of the Position:
The Professional Academic Advisor and Student Success Coach II, provides advanced, holistic, and learning-centered academic advising and success coaching for students from enrollment through graduation. Managing a defined caseload consisting of targeted student populations with specialized support needs providing developmental, learning-centered guidance that empowers students to make informed academic, personal, and career decisions. This role delivers proactive, data-informed advising and wraparound support to promote persistence, retention, timely degree completion, and career readiness.

Grounded in NACADA Core Competencies and aligned with the institution’s mission, the Advisor II serves as a strategic student success partner who integrates academic planning, coaching, policy interpretation, and targeted interventions. This position also supports academic departments, contributes to advising program improvement, and may coordinate or mentor entry-level advisors to ensure consistency, quality, and effectiveness across advising practices.

Preferred Years Experience,Skills, Training , Education:
Preferred Qualifications

• Master’s degree.
• Active involvement in NACADA or similar professional organizations.
• Experience with early alert, CRM, or retention management systems (e.g., EAB Navigate, Starfish, Anthology).
• Demonstrated ability to use data analytics to guide advising strategies and interventions.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills with attention to detail and confidentiality.

Special Instructions Summary:
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

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