Application Solutions Analyst

About Us:

Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents,
Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees
appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board of Trustees.

Cecil College
is centrally located in Maryland’s most northeastern county, just one half mile from Interstate 95. It is easily accessible from
Philadelphia and Baltimore, as well as from Wilmington, Delaware.

With a diverse student population, Cecil College enrolls
approximately 2,500 credit students and 3,400 non-credit students. Cecil offers associate degrees, certificate programs and non-credit
classes. Cecil offers a variety of associate degree and certificate programs.

Through its open admissions policy, Cecil College
provides learning opportunities for all who have the desire and ability to benefit from its courses and programs, regardless of age, gender,
ethnic origin, sexual orientation, disability, or socioeconomic status.

Employees of Cecil College, including instructors for online
and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia, or the
District of Columbia.
Applicants must be currently authorized to work in the US, as the College does not offer Visa sponsorships.

JOB SUMMARY

The Application Solutions Analyst supports, maintains,
and enhances enterprise software applications and related software for the Registrar’s Office, Student Services, Academic Programs, and
Financial and Administrative Services across campus. Working under the supervision of the Director of Enterprise Application and Data
Services, the Analyst manages application implementation, upgrades, troubleshooting, integrations, and customization for systems such as
Ellucian Colleague, Recruit CRM, and Canvas. The role collaborates with departments to analyze business processes, automate workflows, and
deliver technology solutions that improve efficiency. ads projects, provides technical support, and ensures reliable operation of
administrative and academic applications. This role also provides cross-functional support for regulatory and compliance reporting,
operational reporting, and institutional data analysis.

Values and promotes the mission and vision of the college.

ESSENTIAL JOB FUNCTIONS:

ERP
Responsibilities:

• Performs administration of the enterprise resource planning (ERP) system and other applications.
  Required duties include system configuration, installation of software upgrades, data refresh clones of supported environments,
  debugging/testing all implementations/upgrades, provisioning/maintaining end-user accounts, and security roles.
• Responsible for
  researching and resolving the day-to-day operating issues affecting processing services.
• Supports user account management process,
  which includes working with Active Directory.
• Develop expertise in business processes and ERP content areas utilized by campus
  functional areas and provide users with liaison and technical support for related applications.
• Partner with departments to
  understand business workflows and translate them into system configurations and requirements.
• Analyze, document, and optimize
  functional and technical processes tied to ERP and enterprise applications.
• Develop, manage and support integrations between ERP
  systems and third-party applications (e.g., room scheduling, bookstore applications).
• Supports the Learning Management System
  (LMS) and the integration with the intelligent Learning Platform (ILP) of the ERP System
• Assists with administration of the
  reporting platform, including user account provisioning/removal, report folder structure, report/data security.
• Coordinates and
  leads projects integrating internal and external software applications with the College’s enterprise system.
• Documents workflow
  using organization and data flow charts and other related materials and produces application design specifications and documentation on
  inputs, outputs, and data structures.
• Identifies and documents business processes and workflow that contribute to enhanced
  information flow by interviewing users, generating process documentation, and proposing process/automation solutions.
• Disseminate
  best practices, create technical documentation, and provide training to staff members on current and new applications.
• Perform
  required analysis to ensure data extracted from the enterprise data repositories is accurate and meets the business needs.
• Create
  and maintain functional documentation, including process maps, system guides, and training materials.
• Support data governance and
  contribute to reporting initiatives by facilitating accurate and accessible data flow across systems.
• Serves on College committees
  and/or external committees as directed by supervisor and/or Chief Information Officer.

Data
Services Responsibilities:

• As needed assist with mandatory external reporting (IPEDS, state agencies, and accrediting
  bodies).
• Support data governance and contribute to reporting initiatives by facilitating accurate and accessible data flow across
  systems.
• Responds to requests for information by preparing ad hoc reports, recurring reports, dashboards, and query analyses in
  various formats.
• Interprets data to identify trends, patterns, and anomalies that inform strategy, operations, and organizational
  planning.
• Designs, implements, and maintains robust data solutions that ensure accuracy, accessibility, and usability across the
  institution.
• Work with department leadership and end-users to gather requirements, design and develop reports using enterprise
  reporting tools.
• Works extensively with systems such as Colleague ERP, Ellucian Recruit, Ellucian Ethos, integrating data from
  multiple sources to provide actionable insights through reports and dashboards.

Collaboration & Communication

• Collaborate with faculty, deans, department leaders, IT, and student success
  teams.
• Collaborate with departments to move operational and strategic initiatives of Cecil College forward, including
  opportunities that support validation, auditing, and improvements in strategic reporting and data management practices.
• Work with
  department leadership and end-users to gather requirements, design and develop reports using enterprise reporting tools.
• Interact
  effectively with all levels of IT specialists, users, and administrators of the University, as well as outside vendors.
• Provide
  training and support on dashboards, reports, and data tools.
• Assist with the development and maintenance of technical
  documentation for reports, projects, and change management.
• Translates complex requirements into practical solutions that align
  with institutional priorities.
• Establish and maintain timelines and priorities for assigned projects, systems and
  applications.
• Serve on workgroups as assigned by supervisor.

Typical Tools &
Systems Used

• ERP/SIS: Colleague
• Data Visualization: Ellucian Insights, Excel
• Databases: SQL Server,
  Snowflake
• Surveys: Qualtrics

KNOWLEDGE, SKILLS AND ABILITIES:

KNOWLEDGE:

• Various application types (web, mobile, desktop, cloud-based) is essential.
• Database structure (SQL Server, MySQL)
• Relational database concepts, tools, and techniques, including the use of Structured Query Language (SQL)
• ETL processes such as
  SQL Server Integration Services
• SQL Server Management Studio and related data tools such as SQL Server Analysis Services, MS
  Reporting Services, and Excel Services
• Principals and techniques of computer programming, basic online programming and programming
  documentation
• Various computer programming languages, including JAVAscript/JSON.
• Knowledge of Azure Active Directory/MS
  Entra ID.
• Operating procedures of computer systems and related equipment
• Principles and practices of database management
  systems
• Principles and techniques of system analysis and design
• Principles and techniques of business process
  analysis
• Reporting design and delivering reporting solutions
• End-user reporting tools

SKILLS & ABILITY TO:

• Analyze, design, program, install, and maintain computer
  systems
• Identify, evaluate, and solve program problems
• Operate a variety of computer software applications and
  peripheral
  equipment
• Read, interpret, and apply complex technical publications, manuals, and other documents
• Prepare
  clear and
  concise computerized reports
• Report writing skills using a variety of technologies and software programs.
• Strong desktop
  automation skills, including effective use of e-mail, word processors, spreadsheets, and the ability to use tools in
  conjunction with
  databases.
• Time management skills with the ability to manage multiple tasks, communicate project status, and
  provide leadership
  and direction for assigned initiatives.
• The ability to perform in a dynamic and team-oriented environment is
  essential.
• Problem-solving and analytical skills are critical to be successful in this job.
• Excellent documentation,
  organizational, and
  communication skills. Attention to detail is critical.
• Ability to deal with conflicting deadlines
  regularly
• Ability to
  troubleshoot, research, and resolve root cause issues.
• Excellent verbal, written, presentation, and
  interpersonal communication
  skills.
• Excellent Microsoft Office 365 skills (Outlook, Excel, Word) and the ability to become
  proficient with Teams/Zoom.
• Ability to work cross-functionally, lead projects, and facilitate training.
• Ability to work
  with staff of different technical
  aptitudes and communicate technical information to a non-technical audience.
• Ability to become
  proficient in SQL.
• Ability to work independently.
• Requires problem-solving and analytical skills
• Understand
  and follow oral and written
  instructions
• Communicate clearly and concisely, both orally and in writing
• Establish and
  maintain effective working
  relationships with those contacted in the course of work
• Meet project schedule and timelines
• Plan and organize work
  schedule
• Learn new skills and adapt to changes in technology
• Continuously update personal
  knowledge of industry-leading
  technology
• Establish and maintain cooperative and effective working relationships with others
• Provides basic procedural
  and technical guidance to functional areas regarding technology usage and management.
• Performs
  complex data analyses and
  reporting.
• Attend conferences and report back key findings and initiatives seen amongst other vendors
  and industries.
• Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender
  identity, sexual
  orientation, and ethnic backgrounds of community college students

MINIMUM
REQUIREMENTS TO PERFORM WORK:

Required
Education
Bachelor’s degree
required, however, a combination of relevant education, professional certifications, and directly
related experience may be considered in
lieu of a degree.

Required Experience:

Two
years of relevant experience and
understanding of data and relational databases with the ability to write simple SQL commands. Ability to
communicate clearly with both
technical and non-technical stakeholders. Proven ability to analyze and troubleshoot complex, cross-team
applications and integrations.

Preferred Experience:

• Strong understanding
  of business process analysis and
  system integration concepts.
• Experience working with Colleague or related ERP systems in higher
  education.
• Familiarity
  with frameworks and regulations such as ITIL, FERPA, and GLBA
• Experience in a higher‑ed
  environment,
• Experience web
  development tools such as JavaScript, jQuery, CSS, and HTML.
• Proven ability to analyze and
  troubleshoot complex, cross-team
  applications and integrations.

PHYSICAL
DEMANDS:

Ability to lift and move up to a maximum of 50 lbs. The physical activity of this position includes, but
is not limited to: climbing,
walking, stooping, kneeling, crouching, reaching, standing, pulling, lifting, grasping, twisting and
sitting.

WORK ENVIRONMENT:

Work environment involves everyday
risks or discomforts which require
normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of
safe work place practices with office
equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and
traffic signals when driving.

This position supports information technology at Cecil College’s main campus in North East, MD, its
additional location in Elkton, MD and
all additional instructional sites. Travel between these locations is required.

General
Benefits:

Cecil College offers full-time employees a comprehensive
benefit package offering medical, dental and
vision coverage for employee and eligible dependents; generous annual, sick and personal leave;
19 paid holidays; tuition assistance and
tuition waiver based on eligibility guidelines; opportunity to enroll in retirement accounts (403B
or Maryland State Retirement System based
on eligibility guidelines); voluntary retirement account with TIAA or Fidelity, employee paid
short term disability, employer provided basic
life insurance and accidental death insurance, and employee paid voluntary life insurance,
access to Fitness Center, and library. For more
information Employee
Benefits | Cecil College

This is an
exempt position (not overtime eligible); Grade 115 (pay scale:$57,309-$91,695 ). Based on the
budget, the salary for the position will be
$70,000-$72,000. Applicants’ initial salary placement is based on internal equity and relevant
candidate experience.

Poste on
7/2/2026

Based upon the budgeted hours of a position, contribution to the Maryland State
Retirement Pension System may be
required.

*We are committed to ensuring equal opportunity and non-discrimination in all
hiring and employment practices.
Cecil College will not discriminate against any individual by reason of race, color, national origin,
ancestry, age, religion, disability,
sex, sexual orientation, gender identity and expression, genetic status, genetic information, veteran
status or any other status protected
by federal, state or local laws.

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