Barista – Drosdick Hall

Posting Number: 20260336S

Location
Villanova, PA

Work Schedule:
part-time/9-months

Avg Hours Week: 25

Department: 412-Dining Services
Operations

Position Summary

Why work at Villanova?

• Join a
  mission-driven organization. Since Villanova
  University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to
  service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News &
  World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people. Even as a part-time employee, you will receive access to certain
  benefits, including tuition assistance and more.

The Barista
is responsible for exceptional customer service at Holy Grounds locations which includes defined level of product knowledge, presentation
and quality of product, speed of service, sales ability, and good customer relations skills. Responsible for operating Holy Grounds as an
independent unit and assuming all the responsibilities with that role since a manager is not present at all times. This person will work
with management and co-workers to instill and foster the value of the Villanova Mission Statement and the Dining Services Mission Statement.
This person will focus on our Core Values: Safety and Sanitation, Friendly Courteous Service, Quality, Meticulous Attention to Detail, and
Safety. All of our associates should improve our systems and overall operation.

Villanova is a Catholic university sponsored by
the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to
the University’s mission and values.

Duties and Responsibilities

ESSENTIAL JOB
FUNCTIONS:

• Provides excellent customer service that is efficient, friendly and speedy to Holy Grounds customers. Greets
  each customer promptly and courteously. Treat each customer as your highest priority, being mindful of customers who are waiting.
• Shares coffee and tea knowledge while actively selling all products. Advises customers of new coffees or teas or featured items of the
  week. Prepares all drinks according to Holy Grounds standards.
• Maintains the cleanliness and attractiveness of the Holy Ground
  kiosk by keeping counters and displays cleaned and fully stocked. Makes sure all products are labeled
  correctly.

NONESSENTIAL JOB FUNCTIONS:

• Assist manager with scheduling of student associates. Responsible
  for enforcing the uniform standards of all student associates
• Completes the tasks assigned at each shift, ensuring that everything
  is ready for the next shift.
• Enforces and practices all safety and sanitation policies and procedures for Villanova Dining
  Services.
• Monitors customer needs and responds to any concerns or questions in a friendly and courteous manner while resolve the
  issue immediately.
• Perform other duties and assist with project as assigned.

Minimum
Qualifications

Formal Education:

• High School diploma or equivalent
  required.

Specific Job Knowledge:

• Interest in coffee preferred. Will need to sample and test products for
  quality assurance.

Minimum Work Experience:

• Cashiering experience or general food service experience of 1-2
  years

Work Skills:

• Excellent communication and interpersonal skills
• Strong customer service
  skills.
• Dress and grooming appropriate for Holy Grounds Concept.
• Able to handle numerous tasks at once.

Equipment Knowledge:

• Will train on all coffee equipment.
• Preferred – POS and Grub Hub systems.

Preferred Qualifications

• Serv Safe certification preferred.
• Cash register knowledge is
  preferred.

Physical Requirements and/or Unusual Work Hours

Tools, machinery, and equipment
used:

• espresso machines, grinders, blenders, and cash registers

Environmental conditions:

• increased noise level around some equipment.
• cleaning chemicals used.

Physical requirements:

• Ability to lift up to 30 pounds independently.
• Ability to sit stand for extended periods.
• Ability to push/pull up to
  30 pounds independently.
• Ability to use various chemicals.
• Manual Dexterity.

Special Message to
Applicants

SCHEDULE during normal operating hours

Monday – Thursday 2:30pm – 8pm
Friday 10am –
3:30pm

Salary Posting Information

$18.98 per hour. Shift differential for qualifying
shifts.

Salary Grade
8

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