Junior Systems & Security Administrator

Posting Number: SF2556P

Position Type: Professional/Salaried

Department:
Information Technology – Troy

Division: Finance and Administration

Campus: Troy

Work Status: Full-Time (FT)

Temporary: No

Location: Troy – T01

Job Summary

The Junior Systems & Security Administrator position within Information Technology is responsible
for administration, maintenance, and security support of the organization’s technology environment. This position manages the Office 365
environment; responds to helpdesk ticket requests; performs email account administration, password resets, and email client/webmail
troubleshooting; manages email distribution lists; maintains Office 365 security tools for incoming and outgoing email protection; and
assists with cybersecurity operations, monitoring, and incident response activities.

The position supports the
protection, availability, and reliability of enterprise systems while assisting with security initiatives, vulnerability management, and
operational improvements. Additional responsibilities include:

1. Research, evaluate, and recommend innovative, efficient, and
   where possible automated approaches for system administration and cybersecurity tasks. Identify solutions that improve security, streamline
   operations, and provide economies of scale.
2. Perform daily system monitoring, verifying the integrity and availability of hardware
   (virtual and onsite), server resources, applications, cloud services, security tools, and critical business processes. Review system,
   application, and security logs and verify completion of scheduled tasks such as backups, updates, and data exchanges.
3. Assist with
   cybersecurity monitoring activities, including reviewing security alerts, investigating suspicious activity, identifying potential threats,
   and escalating security incidents according to established procedures.
4. Support the administration and maintenance of security
   platforms, including email security controls, endpoint protection tools, multi-factor authentication systems, identity management solutions,
   and other cybersecurity technologies.
5. Perform routine security reviews, including vulnerability scanning, patch compliance
   monitoring, access reviews, and remediation tracking in coordination with senior IT and security personnel.
6. Assist with incident
   response activities by collecting relevant information, documenting findings, assisting with containment and recovery efforts, and
   maintaining accurate incident records.
7. Create, modify, and remove user accounts and permissions according to approved requests and
   security policies. Assist with access control reviews to ensure appropriate user privileges are maintained.
8. Provide technical
   support to users and departments by responding to requests, investigating issues, troubleshooting hardware, software, networking, account,
   and security-related problems, and providing timely resolutions.
9. Administer and support the Microsoft Office 365 environment,
   including Exchange Online, security and compliance features, email protection tools, user management, and related cloud services.
10. Assist with email security operations, including monitoring phishing reports, analyzing suspicious messages, managing security policies,
    and supporting user awareness efforts.
11. Maintain operational, security, configuration, and troubleshooting documentation. Develop
    and update technical procedures, knowledge base articles, and security-related documentation.
12. Participate in security awareness
    initiatives, including assisting with phishing simulations, user education, and communication of cybersecurity best practices.
13. Perform periodic performance, security, and operational reporting to support capacity planning, risk management, compliance
    requirements, and continuous improvement efforts.
14. Assist with audits, security assessments, and compliance activities by gathering
    documentation, reviewing controls, and supporting remediation efforts.
15. Maintain professional and technical knowledge by attending
    educational workshops; reviewing professional publications; obtaining relevant certifications; establishing professional networks;
    benchmarking industry best practices; and participating in professional organizations.
16. Participate in an on-call rotation and
    provide after-hours support as required, including responding to critical system availability and security events.
17. Perform other
    duties as assigned.

Minimum Qualifications

1. Bachelor’s degree in Information Technology related
field, OR a minimum of two years of related work experience
2. Helpdesk or customer service experience
3. Experience working with and
providing support to end-users
4. Technical experience with configuring and supporting end-user email software, including mobile
devices
5. Experience troubleshooting complex technical issues and working with professional support engineers

Preferred
Qualifications

1. Office 365 administration experience

Will this position require driving (personal
vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

No

Work
Hours: – Monday through Friday, 8am-5pm * Additional hours as needed * Position is on-call 24/7

List any hazardous
conditions or physical demands required by this position

N/A

Does this position have supervisory
responsibility?: No

Open Until Filled: Yes

Solicit References Through the System?:
No

Applicant Special Instructions

Qualified applications will be made available to the department/committee
for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the
email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional
email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal.
Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be
contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You
can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have
trouble using the reference portal, please advise them to contact jobs@troy.edu.

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