IT Specialist II

Unit: VCU Libraries MBU

Department: University Libraries

Department
Summary: VCU Libraries supports learning, research, and creativity across Virginia Commonwealth University. With locations
at James Branch Cabell Library on the Monroe Park Campus and the Health Sciences Library on the MCV Campus, we help students, faculty, and
staff access the information, spaces, and services they need to succeed. Our team values collaboration, innovation, and service, creating an
environment where ideas thrive and learning flourishes.

Our Library Technology Operations and Design department serves as the digital
backbone of VCU Libraries. We are a forward-thinking, collaborative team of web developers, systems librarians, network analysts, and
desktop support specialists who ensure our digital campus never sleeps.

Because modern academic research relies heavily on seamless
digital access, our department plays an essential and central role in the university’s success. By joining our technology team, you will
help shape, support, and secure the modern digital tools that VCU’s 30,000+ students, faculty, and researchers rely on every day.

Duties & Responsibilities:

VCU Libraries is seeking a dedicated IT Support Specialist who excels at customer
service to serve as a primary technology partner for faculty, staff, and new employees across our library locations. This role is
fundamentally centered on people. The ideal candidate leads with service, communicates with patience and clarity, and understands that the
human experience of technology matters just as much as the technology itself.

The IT Support Specialist will be responsible for
managing the full lifecycle of faculty and staff workstations, handling everything from setting up new hires to managing equipment
refreshes. In this role, you will serve as a primary point of contact for daily desktop support needs. Distinctly embedded within VCU
Libraries, this position supports workflows, systems, and equipment unique to research libraries. It is an environment with specialized
technology needs that span multiple locations and a diverse user community. This is a highly visible, highly interactive role that requires
someone who is just as comfortable working through a complex user problem as they are managing user access in Active Directory.

Qualifications:

Minimum Qualifications

• Demonstrated ability to work in and foster an environment of
  respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a
  commitment to do so as a staff member at VCU.
• Demonstrated commitment to excellent customer service; the ability to work patiently
  and clearly with users of varying technical backgrounds is essential
• Working knowledge of user account management systems such as
  Active Directory
• Experience deploying, configuring, and troubleshooting Windows workstations in an enterprise setting
• Strong interpersonal and communication skills, both written and verbal
• Ability to manage competing priorities, communicate
  proactively about status, and follow through independently

Preferred Qualifications

• Experience with Google
  Workspace administration (user provisioning, group management, settings)
• Proficiency with the Microsoft Office suite in a managed
  environment
• Experience with Microsoft Intune and/or Windows Autopilot for modern device management
• Familiarity with
  SnipeIT or a comparable IT asset management system
• Experience in a higher education or library environment
• CompTIA A+,
  Microsoft 365 certification, or equivalent credential
• Experience with research library systems and workflows such as interlibrary
  loan, integrated library systems, and cultural heritage digitization.
• Associate’s degree in a related field or equivalent
  combination of education and experience

Salary Range: $55,000 – $70,000

Benefits: All
full-time university staff are eligible for VCU’s robust benefits package that includes
comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options,
tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and
advancement, and more.

FLSA Exemption Status: Exempt

Restricted Position: No

Flexible Work Arrangement: Hybrid

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