Clinic Services Assistant

Job ID: 319921

Department

DENTISTRY-ORTHO & ORAL FACIAL (IN-DSOF-IUINA)

Department Information

The Indiana University (IU) School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we’ve become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.

The mission of the Department of Orthodontics and Oral Facial Genetics at the Indiana University School of Dentistry is to train ethical and competent orthodontists to, treat malocclusion effectively, contribute significantly to the health of their community, meet their social and professional responsibilities, incorporate sound scientific and business principles in their practice.

Job Summary

The Clinic Services Assistant will be patient-facing, requiring direct interaction with patients, providers, and staff to ensure smooth clinic operations. This includes managing patient flow and appointment coordination and other clinical responsibilities.

General Responsibilities

• Provides patient check-in and check-out, reviewing records to ensure patient insurance and demographics information is accurate and complete
• Receive payments, confirm insurance eligibility, enter billing data, and resolve patient accounts.
• Coordinates scheduling of any patient appointments to allow for effective treatment and patient care.
• Assists with all inquiries in the clinic office including walk-in patients, scheduling clinic appointments, and follow-ups.
• Serves as a resource for clinical protocols and payment/billing information for patients.
• Assists in emergency or problem situations.
• Serves as back-up for clinical office staff as needed.
• Maintains office supplies, and other administrative duties as needed.
• Assists in maintenance and organization of patient medical records.
• May reconcile and analyze reports for rebilling and finalizing daily logs.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 6 months of related experience

SKILLS

Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU School of Dentistry

Indianapolis, Indiana

Advertised Salary

$17.50 per hour based on experience

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Foundational

FLSA: Nonexempt

Job Function: Health Services

Job Family: Clinic Operations

Click here to learn more about Indiana University’s Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

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Telephone: 812-856-1234

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