Assistant Learning Center Manager (Student Support Specialist)

Job ID: 319897

Department

GRENADIER SUCCESS (SE-GREN-IUSEA)

Department
Information

The Learning Center makes it our mission to work as a team with the IU Southeast teaching and learning community to
assist in student recruitment, retention, and success by providing educated and nurturing writing conversations in 1-on-1 consultations,
workshops, class visits, and website resources that improve the writing knowledge and confidence of our students in all discipline. Our
overall mission is to create “stronger writers” at IU Southeast. Learn more
about the Learning Center.

Job Summary

The Assistant Learning Center Manager (ALCM) assists with the daily
operations and strategic development of the university’s Learning Center, with a specific focus on writing tutoring. The ALCM provides
face-to-face, etutoring, and online consulting for students, along with supervision of peer consultants and administrative support for the
Learning Center.

Department Specific Responsibilities

• Uses current pedagogies, best practices, and research to
  tutor individual students through face-to-face or online writing consultations.
• Proactively assesses student needs.
• Serves
  as a student-facing employee, regularly meeting with students, faculty and staff to assist with questions, make referrals, and serve as a
  resource.
• Works with the manager to staff and maintain the Center’s services and operations, including, scheduling, staffing,
  logistics, and answering phone and emails. Identifies peak times and drop-in tutoring hours to best serve students.
• Presents to
  various classes, as requested.
• Manages social media for the Center.
• Stays current with and ensures compliance of law,
  legislation, research, and trends in academic support services, writing pedagogy, service-delivery, higher education, and best practices.
  Based on those, works with the manager to develop and implement policies, strategies, and procedures. Recommends service enhancements.
• Maintains records and prepares monthly reports on usage, outcomes, and effectiveness of services.
• Promotes access to
  academic resources for all students.
• Collaborates with staff, faculty, and departments to identify student needs and promote the
  Center.
• Recruits, hires, and trains a team of peer writing consultants. Identifies content and support needed.
• Provides
  ongoing supervision, coaching, and evaluation of peer writing consultants.
• Schedules peer writing consultants to maintain
  consistent service hours.

General Responsibilities

• Develops and implements programs and initiatives that
  offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student
  population.
• Interfaces directly with students by attending student programming events, advising student organization leaders,
  meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student
  services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture
  of care within all direct student interactions.
• Collaborates with staff in own department and other departments, as well as academic
  and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and
  initiatives.
• Projects outcomes for support services offered at the program, department/division, or campus level. Measures and
  evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and
  budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees
  and performs student support research across the field of higher education and at peer institutions to identify and recommend best
  practices.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and
  engagement.
• May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of
  service.

Qualifications

Combinations of related education and experience may be considered. Education beyond
the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for
education.

EDUCATION

Required

• Bachelor’s degree in education, public affairs, public
  health, counseling, social work, business, or related field.

Preferred

• Master’s degree in higher
  education, student affairs, or related field.

WORK EXPERIENCE

Required

• 2 years in
  student services, higher education, social work, counseling, law, or related field.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of
  professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a High commitment to
  quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of
  specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Demonstrates
  ability to maintain confidential information.
• Ability to simultaneously handle multiple priorities.
• Demonstrates excellent
  judgment and decision making skills.
• Demonstrates customer service skills.
• Knowledge of student development, counseling, or
  career development theories and practices.
• Knowledge of current needs and trends of student populations.
• Ability to advise
  students individually and in groups on student-related matters.
• Ability to build strong partnerships with students and other
  university departments.

Working Conditions / Demands

This role requires the ability to effectively communicate
and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time
moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without
an accommodation.

Additional Information

This position is not eligible for visa sponsorship.

Work
Location

IU Southeast Campus

New Albany, Indiana

Advertised Salary

$43,888 – $44,766 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and
  dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term
  disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU
  contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family
  members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid
  leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits
by reviewing the IU Benefit Programs Brochure.

Job
Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student
Support

Click here to
learn more about Indiana University’s Job Framework.

Equal Employment Opportunity

Indiana University is an equal
opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of
Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234

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