HR Representative I

Job #: 042738

Location Syracuse, NY

Pay Range: $21.40
– $23.00

Hours:

• Standard University business hours
• 8:30am âEUR” 5:00pm (academic year)
• 8:00am âEUR”
  4:30pm (summer)
• Hours may vary based on operational needs.

Job Type: Full-time

Job
Description:

Under general supervision, the Human Resources Shared Services Representative deliver first line customer service
support to the University on various HR subject matters. The individual responds to employee inquiries and leadership requests, identifies
issues and escalates as needed. The HR Shared Services Representative provides technical, transactional, communication and systems support
to the University, HR Business Partners and Centers of Expertise.

The HR Shared Services Representative monitors the HR Shared
Services email inbox, answers phone calls and as needed distributes action items to team members while providing accurate, reliable and
timely responses to internal and external customers. This position is responsible for performing the duties and responsibilities with
minimal supervision and instruction, and a high degree of accuracy with superior customer service.

Education and
Experience:

• Bachelor’s degree preferred. An equivalent combination of education and experience will be considered.
• 1-2
  years’ experience in Human Resources is preferred.
• Specialized knowledge in Benefits, HRIS or Compensation is preferred.

Skills and Knowledge:

• Highly proficient with MS Office Products and technology tools. Experience with HRIS and Payroll
  systems.
• Excellent interpersonal skills and an ability to work collaboratively with various levels.
• Detail oriented, with
  the ability to multi-task and work in a deadline driven environment.
• Exceptional written and analytical skills.
• Ability to
  maintain confidential information.
• Possess efficient work habits such as meeting deadlines, honoring schedules, coordinating
  resources and meetings in an effective and timely manner, and demonstrate respect for others.
• Possess a strong sense of urgency as
  part of the daily work style.
• Ability to work well independently and as part of a team.

Responsibilities:

• Review, verify and enter or upload data to the HRIS.
• Prepare and review position, compensation, and employment information
  submitted by departments and process related transactions.
• Process changes to health benefits, retirement contributions, and
  tuition.
• Provide direct customer service to all current, prospective, retired & terminated employees by responding to inquiries and
  leadership requests.
• Provide accurate, reliable and timely responses to HR Shared Service Center emails, phone calls and walk-in
  requests.
• Distribute action items as needed and escalate complex issues as needed to HR Representatives II’s, Senior HR Shared
  Service Advisors or Manager of HR Shared Services.
• Provide benefit administration support: conduct new employee benefit
  orientation, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process family status changes and
  ensure proper documentation is provided.
• Review and monitor reporting and processing of specific benefit plans to ensure compliance
  and eligibility.
• Audit data for federal and legal compliance as well as University policies, procedures and eligibility
  (compensation, system, benefits plans, pay notices, I-9, social security, etc.).
• Seek continuous process improvements utilizing HR
  tools and knowledge of task.
• Demonstrate expertise in HR systems & workflow analysis resulting in process improvement
  recommendations.
• Participate and lead special project work for HR.

About Syracuse University:

Syracuse
University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit.
Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a
quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back
to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and
colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a
student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About
the Syracuse area:

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles
northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many
social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues.
Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking
in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie
Canal.

Application Deadline:
Full Consideration By:

To apply, visit https://www.sujobopps.com/postings/112822

Syracuse University is an equal-opportunity
institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin,
citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any
other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and
access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans
and the military-connected community through its educational programs, community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University
into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy,
and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of
veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard
and Reserve, and military family members.

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