Benefits Coordinator, Payroll and Benefits – UT System Administration (9519)

The Benefits Coordinator position exists to help administer benefit plans for the 14,000 benefit
eligible employees of the University of Tennessee. Based upon extensive knowledge of the State of Tennessee insurance programs, this
position introduces new employees to the group insurance plans through orientation sessions for groups of 10 to 50 employees and then
further provides information to all employees by multiple communication methods throughout the year, especially during the annual enrollment
period. This position also answers questions from benefits staff on other campuses. In addition to communicating with employees, the
position is responsible for entering insurance coverage information in both the University’s DASH system and the State’s Edison
system.

Responsibilities

The Benefits Coordinator provides comprehensive customer service and subject-matter
expertise related to State of Tennessee benefit plans for University of Tennessee system employees. This position serves newly hired and
current employees across the Knoxville, UT Ag, UWA, and Graduate School of Medicine campuses by explaining benefit eligibility, enrollment
procedures, coverage options, costs, and compliance requirements. The role is highly detail-oriented and requires extensive interaction with
university systems, state systems, and external partners to ensure accurate benefits enrollment, payroll deductions, and
reconciliation.

Employee Education and Customer Service

• Serve as a point of contact for employees regarding
  state benefit plans, insurance eligibility rules, dependent eligibility, enrollment timelines, and Affordable Care Act (ACA)
  requirements.
• Provide individual customer service through new hire orientation presentations, phone consultations, walk-in traffic,
  email correspondence, and written communication.
• Explain insurance coverage options, premium costs, network coverage, and plan
  changes in a clear and professional manner.
• Respond to employee inquiries with accuracy, sensitivity, and
  confidentiality.

Enrollment Processing and Auditing

• Review and audit insurance enrollment forms to ensure
  compliance with university, State of Tennessee, and vendor requirements.
• Verify eligibility, completeness, and accuracy of all
  enrollment documentation prior to processing.
• Enter employee insurance enrollments into the university’s DASH system to ensure
  correct payroll deductions.
• Enter employee insurance enrollments into the State of Tennessee’s Edison system to establish coverage
  documentation and transmit data to benefit vendors.

Data Reconciliation and System Expertise

• Reconcile
  insurance coverage data between DASH and Edison systems to confirm consistency and accuracy.
• Identify and correct discrepancies to
  ensure accurate payroll, billing, and coverage for employees.
• Maintain a working knowledge of university payroll processes and state
  billing practices related to insurance coverage.
• Ensure the university is billed correctly by the state for insurance
  premiums.

Issue Resolution and Advocacy

• Serve as a liaison between the University of Tennessee and the
  State of Tennessee Office of Benefits Administration.
• Resolve complex benefits issues requiring interpretation of insurance rules
  and policy.
• Advocate on behalf of the university and its employees in daily interactions with state benefits staff in
  Nashville.
• Establish and maintain effective professional working relationships with state insurance administration
  personnel.

Records Management and Compliance

• Maintain permanent records of all insurance enrollments for
  the University of Tennessee system.
• Scan and upload enrollment documentation into DASH and Edison systems as required by the type of
  enrollment.
• Ensure records are accurate, complete, and maintained in accordance with university, state, and legal
  requirements.

Qualifications

Required Qualifications

• Vocational or technical
  training in a related field and a c combination of three (3) years of experience in insurance, benefits administration, and/or human
  resources. An equivalent combination of education, training, and experience that provides the required knowledge, skills and abilities will
  also be considered.
• General knowledge of the health insurance industry.
• General knowledge of rules and regulations governing
  health insurance plans.
• Ability to communicate effectively with individual employees, groups of employees, and insurance staff
  through verbal, written, and electronic methods.
• Proficiency with computer software applications, particularly Microsoft Office
  products.
• Demonstrated ability to multi-task in a fast-paced environment.
• Strong organizational and time-management skills,
  including the ability to meet varying University of Tennessee deadlines.

Preferred
Qualifications

• Associate’s or Bachelor’s degree.
• Public speaking experience, including presenting information and
  responding to questions from large audiences.
• Experience communicating insurance plans, policies, and regulations to a diverse
  clientele.
• Specific knowledge of University and State of Tennessee health insurance plans and policies.
• Specific knowledge
  of federal laws governing employer-provided insurance plans, including coverage rules and requirements under the Affordable Care Act
  (ACA).
• Specific knowledge of university human resources and fiscal policies.
• Experience with employer human resources and
  payroll systems; Oracle experience

Application Process

For full consideration, applications should be
accompanied by a letter of interest, a resume, and three professional references.

Compensation and
Benefits

Compensation for this position is budgeted for $21.63 per hour to $ $26.44 per hour ($45,000 to $55,000 /
annually)

The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for
employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and
family benefits and much more. Additionally, Tennessee residents do not pay a state income tax. For more information on the University of
Tennessee benefits, visit https://hr.tennessee.edu/benefits/

About Us

The University of
Tennessee System is the state’s oldest higher education institution and preeminent public university. The UT System is comprised of campuses
at Knoxville, Chattanooga, Pulaski and Martin; the Health Science Center at Memphis; and the statewide Institute of Agriculture and
Institute for Public Service. With a presence in each of Tennessee’s 95 counties and through the combined force of education, research and
outreach, the University serves students, business and industry, schools, governments, organizations and residents
statewide.

Job Info

• Job Identification 9519
• Job Category Human Resources
• Posting Date
  08/13/2026, 04:06 PM
• Job Schedule Full time
• Locations 400 W Summit Hill Drive, Knoxville, TN, 37902, US

Tagged as: Employment