Student Success Coach-Special Programs

Job Type

Full-time

Description

Who We Are:

Are you ready to work at a dynamic
institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as
Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Eastern Massachusetts and beyond. The college was
seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to education and level the
playing field for aspiring talent with meager financial means.

Today, Franklin Cummings Tech continues to build on that legacy by
offering post-secondary education in high-demand technical and skilled trade fields that lead to excellent careers. Our majors intentionally
focus on select industries connected to sustainability and the clean energy transition including electric vehicle technology, smart
manufacturing, practical electricity, power engineering, heat pumps/HVAC, biotechnology, automation, construction management, and
more.

With a mission to deliver transformative technical and trade education that leads to economic advancement, we offer a unique
mix of certificate and degree-granting programs that appeal to enterprising students and respond to employer’s demand for a well-prepared
workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted
the largest philanthropic gift in the history of the college from the Cummings Foundation.

Last year, Franklin Cummings Tech educated
more than 1,000 learners across three student types: 1) certificate and degree seekers, 2) continuing education clients, and 3) high
schoolers pursuing early college. As further evidence that our mission holds resonance, this year the college tracked a 25% year-over-year
jump in fall new student enrollment and applications soared.

We seek team members who are optimistic, entrepreneurial, data-informed,
and excited about the prospect of continuing to strategically increase student success outcomes and total enrollment from 1,000 learners
today to at least 1,500 learners by 2030. Join us in this mission-driven work!

Job Description:

The
Success Coach is a passionate advocate for students and actively leads and contributes to institution-wide efforts to further improve
graduation and retention rates of our student body. The Success Coach manages a caseload of Continuing Education and Workforce Programs,
Early College, and Reentry Empowerment Program students by providing academic, career, and personal support. The Success Coach of Special
Programs reports to the Director of Special Programs and collaborates closely with all members of the Academic Affairs department, as well
as members of Student Affairs, Enrollment Management, Student Accounts, and faculty. The Success Coach will lead or participate in
additional functional areas in Student Affairs or college committees.

This is a full-time staff position. Staff are expected to
assist the department chair and participate in department trainings and
meetings.

Responsibilities:

• Serve as a hands-on academic advisor, career and life coach to a large
  caseload of advisees for Special Programs students (Continuing Education and Workforce Programs, Early College and the Reentry Empowerment
  Program) by promoting student engagement that leads to graduation and job placement in high-demand fields.
• Promote academic success
  by continually monitoring student progress throughout the semester. Work closely with faculty to ensure that students are engaged and
  maintaining satisfactory academic progress.
• In collaboration with the Director of Special Programs, review policies and operational
  practices, and recommend changes with the goal of improving the student experience.
• Lead or participate in additional functional
  areas in Student Affairs or college committees as needed, such as: Student Life, Leadership Programming, Equity and Belonging, CARES team,
  hiring committees, etc.
• Serve on the weekly Students of Concern Committee to review student attendance, grades, trends, and develop
  outreach strategies.
• Transition new students from the Admissions process to Student Affairs by meeting with each student to complete
  an onboarding process.
• Register students for courses each semester ensuring that they are on track and working to resolve any holds
  on their accounts.
• Assist students with job readiness skills, including resumes, mock interviews, and job search. Connect students
  to employment opportunities, assist with events such as the annual career fairs, career seminars/workshops, track alumni
  employment.

Expectations of Special Programs Team Members:

• Be a highly motivated self-starter with
  the ability to collaborate, effectively and respectfully, with staff, faculty, other offices, and third parties.
• Contribute to and
  participate in major campus events and activities, including new student orientation, career fairs, and commencement.
• Participate in
  the collection and analysis of data regarding student success to help increase student retention and graduation rates.
• Keep current
  on all aspects of academic programs, student information and career tracking systems, enrollment processes and procedures, college policies
  and mission.
• Other duties as assigned.

Requirements

Required
Qualifications:

• Associate’s degree required, with a background in secondary education, higher education administration,
  social work, counseling, or special education a plus.
• Two-to-four years of successful experience employed in an advising or student
  success capacity.
• Demonstrated ability to work independently and develop interpersonal and organizational
  relationships.
• Demonstrated sensitivity to understanding the needs and concerns of a diverse student population, many of whom are
  first generation college students.
• Excellent written and oral communication skills.

Preferred
Qualifications:

• Bachelor’s degree or higher
• STEM, vocational, or trade education/experience
• Knowledge
  of Microsoft Office Suite, student information and early alert systems, such as Canvas, and familiarity of online career platforms such as
  Handshake.

Application Process:

Applicants should submit a cover letter, resume, and the names,
titles, telephone numbers, and email addresses of two professional references. Review of applications will begin
immediately.

Employee Expectations:

All employees are expected to support the college’s
student-centered mission, contribute to institutional growth and innovation, and collaborate across departments to improve student
recruitment, retention, graduation, and career placement outcomes.

Our college is an in-person institution. Campus presence is the
default expectation for all employees. In-person presence remains the expectation and the standard for all staff. Flex arrangements are a
discretionary privilege, not a right, and may be modified or discontinued if it is determined that flex arrangements are diminishing service
quality, team cohesion, or responsiveness to students, external partners, and colleagues. The student experience and fidelity of
institutional operations take priority over individual schedule preferences.

The role is a minimum of four days a week onsite at the
Franklin Cummings Tech Boston campus.

Most of the work is from 9 AM to 5 PM, with occasional evening and weekend events.

The
salary range for this position is: $50,000-$58,000 annually DOE.

Please note: Franklin Cummings Tech is not able to
provide visa sponsorship for this position now or in the future. Candidates must be legally authorized to work in the United States on an
ongoing basis without sponsorship to be considered for this position at Franklin Cummings Tech.

Equal
Opportunity Employer:

Franklin Cummings Tech is an Equal Opportunity Employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without
regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran
status.

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