Resource Sharing Specialist (Library Services Associate), University Libraries

Job Number: REQ_0000080729

Approval of remote and hybrid work is not guaranteed regardless of work location.
For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION
SPECIFICS

The Pennsylvania State University Libraries at University Park is accepting applications for a Resource Sharing
Specialist (Library Services Associate) to join the Resource Sharing and Interlibrary Loan department.

The Resource Sharing
Specialist will work as part of our borrowing team, plus will serve as part of the larger resource sharing team to support the research
needs of Penn State University patrons and our library partners from around the world.

The primary duties of this position will be
to obtain materials not owned by Penn State from other libraries and provide document delivery services for our faculty, staff, and
students. The Resource Sharing Specialist will also provide customer support for patrons via various communication methods.

Responsibilities include but are not limited to:

Interlibrary Loan & Borrowing

• Process interlibrary loan borrowing requests using ILLiad and related systems.
• Search catalogs, databases, and
  online resources to verify citations and locate materials.
• Identify and coordinate with lending partners based on availability,
  cost, policies, and delivery timelines.
• Ensure compliance with copyright and resource-sharing policies.
• Communicate with
  patrons, lending libraries, acquisitions staff, and subject specialists to resolve requests and support fulfillment.
• Evaluate
  unfilled requests and determine appropriate next steps.

Customer Service & Team Support

• Provide customer
  service to Penn State users and partner libraries via phone, email, ticketing systems, and in person.
• Monitor and respond to
  departmental email accounts and service requests.
• Deliver electronic articles and documents to patrons in a timely manner.
• Maintain procedures, documentation, and workflow processes.
• Collaborate with colleagues across the Libraries to support
  resource-sharing services.
• Assist with training, onboarding, hiring activities, and continuous service improvement.
• Represent the department in meetings, committees, and outreach activities.

Materials Processing

• Receive, verify, and process interlibrary loan and E-ZBorrow materials.
• Document due dates, use restrictions, and special
  handling requirements.
• Prepare and distribute materials for patron pickup or electronic delivery.
• Process returned items
  and coordinate returns with lending institutions.
• Resolve issues involving incorrect, incomplete, or damaged materials.
• Maintain user borrowing privileges and records.
• Coordinate with circulation and billing staff to resolve patron account
  issues related to borrowed materials.

Qualifications:

Required Qualifications:

• Experience working in a library environment with knowledge of library operations, patron services, and resource sharing
  practices
• Effective written and verbal communication skills
• Excellent organizational skills and a proven record of
  reliable, timely task completion
• Driven to provide excellent customer service
• Excellent interpersonal skills; inclusive
  and respectful when working with others

It is also preferred that candidates have one or more of the following
qualifications:

• Knowledge of resource sharing, interlibrary loan, and document delivery services
• Experience with
  or familiarity using resource sharing systems such as ILLiad, ReShare, RapidILL, and OCLC Resource Sharing
• Knowledge of library
  circulation systems and the ability to effectively search library databases, catalogs, and online resources
• Ability to research and
  resolve issues related to patron requests, citations, and resource access

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED
CERTIFICATIONS

Associate Degree
4+ years of relevant experience; or an equivalent combination of education and experience accepted
Required Certifications:
None

Important Application Instructions:

Applicants must submit a
cover letter addressing their interest and relevant experience, in addition to a resume.

Additional Information:

This position requires on-site presence; however, the University Libraries is supportive of flexible work arrangements when
aligned with the ability to meet the needs of the unit and the essential duties of the position.

Questions related to flexible work
should be directed to the hiring manager during the interview process.

This position will report to the Manager of the Resource
Sharing and Delivery Services Borrowing team.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require
successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over
sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range
for this position, including all possible grades, is $40,608.00 – $58,836.00.

Salary Structure – Information on Penn State’s salary structure

Penn State provides a competitive benefits package
for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and
vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One
of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more
detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus
Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual
Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning
alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE
LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified
applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected
veteran status. If you are unable to use our online application process due to an impairment or disability, please contact
814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness,
as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in
society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core
strength and an essential element of the university’s teaching, research, and service mission.

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