Senior Office Support Assistant – UMKC School of Humanities and Social Sciences

Hiring Department

University of Missouri – Kansas City
School of Humanities and Social Sciences

The Dean’s Office in the School of Humanities and Social Sciences (SHSS) at UMKC is seeking a Senior Office Support Assistant (SOSA) to join their team. This individual will work closely with the Associate Dean of Faculty Affairs and Graduate Programs.

The SHSS is home to ten departments and more than 25 academic degree options providing students with a curriculum that spans the arts, humanities, and social sciences. Our students leave the School of Humanities and Social Sciences with a thorough understanding of the world around them.

Job Description

The Senior Office Support Assistant plays a critical role in supporting graduate student success within the SHSS by monitoring all graduate students; tracking their program progress, and providing administrative support to students, faculty, and staff.

Responsibilities include but are not limited to:

• Graduate and Undergraduate Program Administration: Coordinate and support the administrative operations of SHSS graduate and undergraduate academic programs, with primary responsibility for graduate programs, serving as a liaison with university offices, supporting program assessment, and ensuring effective implementation of academic policies, procedures, and processes.
• Faculty and Student Support: Serve as a primary administrative resource for faculty, students, program directors, and advisors, providing guidance, coordinating processes, maintaining records, and resolving routine administrative issues. Support the promotion of faculty research and support faculty teaching through course evaluations and syllabus collection.
• Communications and Engagement: Support school-wide communications and coordinate faculty and staff receptions and events.
• Dean’s Office and Operational Support: Coordinate the day-to-day administrative operations of the Dean’s Office and provide administrative support to school leadership, including the Associate Dean for Faculty Affairs and Graduate Programs.
• Other duties: Perform other duties as assigned to support the mission, priorities, and effective operation of the School of Humanities and Social Sciences.

Shift

Office Hours are on-site, Monday-Friday, 8:00 am – 5:00 pm

Minimum Qualifications

Bachelor’s degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Excellent organizational skills and the ability to prioritize tasks
• Excellent verbal and written communication skills
• Respect for the confidentiality of sensitive processes and the ability to maintain confidentiality in daily processes
• Master’s degree or experience with graduate programs and higher education
• Strong customer service skills
• Proficiency in standard office software (Microsoft Office suite, especially Word and Excel)
• Ability to work independently with little guidance
• Excellent interpersonal skills and the ability to work as part of a team
• Evidence of proactive approach to initiatives
• Ability to conduct independent research at the direction of the Associate Dean

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $17.40 – $23.00 per hour.

Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: 07
University Title: SENIOR SUPPORT OFFICE ASSISTANT
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

Application materials must include a cover letter and updated resume / CV.

Application Deadline

For best consideration, submit all application materials by September 7, 2026. Applications will continue to be accepted and reviewed until opening is filled.

Community Information

No job description available

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.

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