APPS Workforce Administration (WFA) Analyst

Overview

Job ID
37565115

Category
Campus Administration and
Operations

Organization
Auxiliary Services

Department
Auxiliary Budget & Finance
Dept

Location
Main Campus – UCR

Salary
$57,691 – $99,305

Date
Posted
2026-06-08T12:00:00.000Z

Application Deadline
Open Until Filled

Schedule
8AM –
5PM

Full/Part Time
Full-time(100%)

Other Information
Qalifies for Employee Referral Bonus: No
UC
Internal Job: No

Position Information

UC Riverside’s Auxiliary Budget & Finance Department is recruiting for
an APPS Workforce Administration (WFA) Analyst. The full salary range for the APPS Workforce Administration (WFA) Analyst is $57,691.44 –
$99,305.28 annually. However, the expected pay scale for this position is up to $78,508.80 annually. We base salary offers on a variety of
considerations, such as education, licensure and certifications, experience, and other business and organizational needs. The Auxiliary
Payroll & Personnel Services (APPS) unit provides payroll and personnel related services including recruitment, onboarding, offboarding,
time reporting, payroll oversight, position management, personnel updates, case management (benefits, leave balances, accruals, etc.) and
leave processing for Auxiliary Services. Reporting to the APPS Manager, the APPS Workforce Administration (WFA) Analyst will work with a
wide range of clients to gather information that needs to be processed from their respective departments, and ensure accurate entry and
handling of information related to the requests for services in order to minimize errors in the process. This position will be responsible
for providing project management support to create, organize and execute upcoming mass onboarding/offboarding/payroll related requests, will
be responsible for timely and accurate review, preparation, processing, and auditing of payroll, personnel, and financial transactions, and
will utilize data and analytics to complete audits, identify trends in delayed/inaccurate processing. Interacts with client partners and
colleagues in UCR’s Central Office, the Campus Service Center, and the UCPath Center to resolve service escalation issues. Is the first
point of contact for department partners for questions concerning employment appointments. The incumbent will partner with the APPS Manager,
APPS team, other Shared Service Centers, clients, and stakeholders to identify opportunities to continuously improve the effectiveness,
accuracy, and delivery of services. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are
unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with
all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local
government directives may impose additional requirements.

Requirements

Education
Requirements

• Bachelor’s degree in related area and/or equivalent
  experience/training.

Experience

• 2 – 4 years of related experience.
• Experience with I-9 compliance
  requirements and employee onboarding
• Experience working in a high volume, multi function shared services environment.

Minimum Requirements

Intermediate mathematical skills. Ability to use discretion and maintain strict
confidentiality. Working knowledge of many payroll processes, policies, and procedures; knowledge of organization-specific computer
application programs. Demonstrated judgment and decision-making skills; verbal, written and active listening communication skills. Uses
interpersonal skills and service orientation skills in interactions with customers and colleagues. Good organizational skills and ability to
multi-task. Working knowledge of organizational processes, procedures, and understands organizational rules and regulations. Problem
solving, problem identification and reasoning skills. Knowledge and intermediate level skill with Microsoft Office Suite of Applications
(Excel, Word, PowerPoint).

Preferred Qualifications

Intermediate mathematical skills. Ability to use
discretion and maintain strict confidentiality. Working knowledge of many payroll processes, policies, and procedures; knowledge of
organization-specific computer application programs. Demonstrated judgment and decision-making skills; verbal, written and active listening
communication skills. Uses interpersonal skills and service orientation skills in interactions with customers and colleagues. Good
organizational skills and ability to multi-task. Working knowledge of organizational processes, procedures, and understands organizational
rules and regulations. Problem solving, problem identification and reasoning skills. Knowledge and intermediate level skill with Microsoft
Office Suite of Applications (Excel, Word, PowerPoint).

Additional Information

In the Heart of Inland
Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus
provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues
critical to growing communities’ air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student,
faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most
ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside
  is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine’s 2020 rankings, and among the top 1 percent of
  universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the
  United States for social mobility. – U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national
  coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. – Business Insider 2019
• Ranked No. 2 in the
  world for research, UCR’s Department of Entomology maintains one of the largest collections of insect specimens the nation. – Center for
  World University Rankings
• UCR’s distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of
  Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,
age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to
undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For
information about our generous employee benefits package, visit: Employee Benefits
Overview

Job Description Details

General Information

Job
Title

PAYROLL ANL 2 CX

Job
Code

005361

Grade

162

Department Head

Chris
Dacanay

Supervisor

Jennifer Goupil

Department Custom Scope

The Auxiliary
Payroll & Personnel Services (APPS) unit provides payroll and personnel related services including recruitment, onboarding, offboarding,
time reporting, payroll oversight, position management, personnel updates, case management (benefits, leave balances, accruals, etc.) and
leave processing for Auxiliary Services. Reporting to the APPS Manager, the APPS Workforce Administration (WFA) Analyst will work with a
wide range of clients to gather information that needs to be processed from their respective departments, and ensure accurate entry and
handling of information related to the requests for services in order to minimize errors in the process. This position will be responsible
for providing project management support to create, organize and execute upcoming mass onboarding/offboarding/payroll related requests, will
be responsible for timely and accurate review, preparation, processing, and auditing of payroll, personnel, and financial transactions, and
will utilize data and analytics to complete audits, identify trends in delayed/inaccurate processing. Interacts with client partners and
colleagues in UCR’s Central Office, the UCPath Campus Support Center, and the UCPath Center to resolve service escalation issues. Is the
first point of contact for department partners for questions concerning employment appointments. The incumbent will partner with the APPS
Manager, APPS team, other Shared Service Centers, clients, and stakeholders to identify opportunities to continuously improve the
effectiveness, accuracy, and delivery of services.

Key Responsibilities

• Interprets pay policies (for example,
  vacation, leave of absence, disability, workers compensation, union contracts, government regulations, withholding exemptions, et cetera),
  and ensures appropriate amounts/deductions are calculated and applied to the various accounts correctly. Ensures the timely and accurate
  execution of service requests and routinely audits transaction related primarily to onboarding and workforce administration, and supporting
  payroll, leave administration and financial transactions, as needed to ensure compliance. Elevates operational matters to the supervisor’s
  attention that may impact client satisfaction, service execution, compliance, or safety. Works in collaboration with the staff and student
  employment office to ensure all employment appointments are transacted in a timely manner.



20%

• Provides assistance to payroll
  processors on moderately complex transactions. Serves as a lead subject matter expert in most if not all functional areas such as, payroll,
  onboarding, I-9 compliance, off boarding, workforce administration, leave administration, FAU changes, salary cost transfers or business
  processes/workflow. The incumbent is the first point of contact for service issues. Acts as transactor and AWE approver when needed for all
  transactions processed by processors. May conduct in person I-9 appointments, as needed.



20%

• Reviews and analyzes reports for
  discrepancies, and works with departments to make corrections. Proactively creates, runs, and analyzes reports from various campus systems
  to seek out, identify, and correct any discrepancies. Acts as a resource and responds to client inquiries regarding errors, functionality,
  workflow, and routing roles for service related activities and systems. Ensures the timely and accurate execution of necessary corrections.
  Elevates all operational matters that may impact client satisfaction, service execution, compliance, safety, or reputation of excellence to
  the APPS Supervisor’s attention. Implements continuous improvement ideologies into everyday activities. Evaluates the root cause of
  delays/errors, and works with various stakeholders to make timely corrections and implement process improvements. Takes immediate action to
  resolve service escalation issues and engage clients and functional teams towards timely resolution.



15%

• Under general supervision,
  provides analysis of moderate payroll projects such as garnishment of wages. Coordinates program planning and collaboration with program /
  project staff. Is responsible for providing support to create, organize and execute upcoming mass onboarding/offboarding/payroll related
  requests. Communicates with clients to evaluate scope of incoming requests, identifies stakeholders in the processes, measures capacity of
  the APPS unit to complete requests, schedules meetings to communicate expectations of stakeholder submission deadlines and transaction
  completion deadlines, creates project completion plan and timeline, identifies downstream impacts of requests, adjusts timeline if necessary
  to keep project on task, communicates appropriately with clients and managers to review status of projects, audits requests to ensure
  accurate and timely completion of project.



10%

• Reviews and approves payroll transactions.



10%

• Assists departments with
  questions concerning eligibility, enrollment, and payment issues. Assists departments with questions regarding issues and concerns related
  to onboarding and job data transactions. Communicates internal APPS, Campus & UCPath deadlines to ensure timely submission of
  requests.



10%

• Provides back up support to the Business and Finance team in all functional areas which could include financial
  transactions (i-travel, e-pay, purchase orders), business operations, and staff and student employment office support.



5%

• Applies
  professional concepts in analyzing and reviewing department payroll actions appearing on overpayment/underpayment reports to determine
  processing errors.



5%

• Conducts payroll transfers to other departments and organizations.



5%

Special
Conditions

• Must successfully pass a background check.
• Overtime

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