Assistant Director, Business Operations – Recreational Services

Job Description:
BUSINESS OPERATIONS

• Develop, implement, and monitor operating budget for department using BudgetPak, including sport clubs and Student Wellness Team.
• Oversee the tracking and reporting of departmental revenue and expenditures, providing regular financial updates to the Director of Recreation & Wellness.
• Manage and update equipment replacement and capital budget plans for upcoming 15 years.
• Coordinate and analyze departmental reports, including financial reports and program benchmarking to maximize cost efficiency, implement pricing strategies for memberships and services, streamline processes, and recommend improvements.
• Manage processing of all expenditures for the department, including payment request, requisitions, credit card transactions, and payroll for student and non-student departmental employees.
• Process and track all invoices for department rentals.
• Manage office operations, including, but not limited to, departmental email accounts, supply ordering, scheduling appointments, and filing.
• Address patron inquiries and resolve issues related to membership, facility rentals/reservations, and departmental policies/processes.
• Program, update, and run reports for CSI Spectrum member management software.
• Manage Colleague system with student employee records, door access privileges, and student Rec Center access.
• Approve and input events into the university facility scheduling system, Coursedog.
• Review and edit departmental policies and procedures regularly to ensure compliance with industry standards and safety in all recreational activities and operations.
• Promote and process all memberships, including application development, email/portal/website promotion, data implementation into CSI Spectrum membership management software and background checks for community members.
• Track all revenue through budgets, input into CSI and process departmental deposits.
• Track and run reports for employee membership reimbursement program each semester.
• Enter facility, IT, and marketing tickets as needed.

WELLNESS PROGRAMMING:

• Assist with the development, implementation, and management of employee, student, and campus-wide wellness programs and initiatives for the university that promote the 7 dimensions of wellness.
• Market and promote wellness programs, tips, and initiatives, through portal, email, etc.
• Foster employee participation and engagement in wellness activities through targeted communication and outreach.
• Work closely with other departments to ensure an integrated approach to employee wellness.
• Collaborate with external vendors to promote health and wellness discounts and benefits to employees.
• Track and analyze the effectiveness of wellness programs using metrics such as participation rates and feedback surveys.
• Recommend improvements based on data and employee feedback to continually enhance wellness offerings.
• Oversee the operating budget, along with potential grants, ensuring effective allocation, expenditure tracking, and reimbursement processes.
• Ensure Employee Wellness portal page and wellness website are updated and are enhancing employee engagement and campus wide well-being.
• Oversee Active Workstation program and rotation amongst employees.

STUDENT STAFF MANAGEMENT:

• Assist with departmental hiring process for student and non-student workers, including coordinating all onboarding paperwork and background checks.
• Oversee all staff tracking spreadsheet.
• Interview, hire, train, supervise and evaluate Sport Clubs & Business Operations Intern.
• Work closely with Customer Service Lead to ensure all Customer Service operations are running smoothly and accurately.
• Assist with development and implementation of all-staff training, specializing in membership and Customer Service Supervisor training, as well as leadership training.
• Communicate with Customer Service staff daily and ensure all membership/pass processes are completed properly.

RELATED RESPONSIBILITIES:

• Represent the Recreation & Wellness department at special university activities.
• Support retention efforts through guidance and leadership.
• Assist in the development of the Recreation & Wellness strategic plan.
• Serve as a designated member of institutional committees when assigned.
• Provide indirect leadership of the Marketing Intern and create new marketing practices.
• Manage background checks for professional staff within department.
• Other duties as assigned.

Required Qualifications:

• Bachelor’s degree within business or a related field.
• Minimum of two (2) years working within an office setting.
• Budget experience.
• Leadership, communication and interpersonal skills.
• Strong analytic and problem-solving abilities.
• Proficiency in Microsoft applications, budgeting software (BudgetPak), Colleague, CSI Spectrum member management software, WhenToWork employee scheduling software, Kronos timekeeping system, and Coursedog scheduling software.
• Excellent communication skills, including writing and verbal.
• Strong organizational and multitasking skills.
• Strong customer service.
• Knowledge of Recreation & Wellness industry standards and trends.
• Applicant must be currently authorized to work in the United States. Ashland University will not sponsor or take over sponsorship for an employment visa.
• This is a 12-month, full-time position.

Applicant Portal URL: 8499

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