*Assistant Manager/Operations Manager – Wagner Dining at Headington Hall

* Job Number:
260564

Organization: Res Colleges
FS

Job Location: Oklahoma-Norman-Norman
Campus

Schedule:

Work Schedule: Sunday – Thursday, noon – close (typically 8:30
p.m.) Essential position and may be required to work during campus closure/inclement weather.

Work Type:
Onsite

Salary Range: Targeted Salary: $48,500 annually, based on experience

Benefits Provided: Yes

Required Attachments: Resume

Job Description

*

Assistant
Manager/Operations Manager for Wagner Dining inside Headington Hall. Responsible for staff, including hiring, training, positive discipline
and conducting performance evaluations. Operational functions include some cash reporting and payroll. Will schedule employees, supervise,
enforce sanitation and departmental policies. Will be responsible for utilizing scheduling software to achieve ideal staffing/scheduling of
student employees.

Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of
service, drive overall guest satisfaction, increase return visits and reduce guest complaints. Develops and implements plans to continually
improve guest satisfaction in the areas of server attentiveness and table cleanliness. Concentrates on training personnel to continually
improve the guest experience. Ensures safety, sanitation and security guidelines are followed at all times and immediately resolves any
items identified in inspections.

Must be able to work with/supervise both full time and student employees. Provides information,
clarifying policies and procedures, facilitating provisions of service and resolving problems. In addition to administrative duties, this is
a working management position. Catering outside normal working hours will be mandatory as well. Required duties also include cash handling,
credit/debit card handling, and the ability to maintain PCI Compliance. Performs other related duties as assigned. Receives general
supervision from General Manager/Executive Chef.

Additional training will be mandatory and may require travel.

Job Requirements

*

Required Education and Experience:
Bachelors degree, AND:

• 48 months of food service and restaurant supervision experience.

Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor’s degree for a total of 96
months of related experience

Skills:

• Developed written and oral communication skills.
• Ability to
  lead, build workplace teams and manage change.
• Ability to resolve conflict.
• Clear history of promoting hands on training and
  professional development.
• Demonstrated history of successful planning, goal setting, and goal achievement.
• Excellent ability
  to form and lead strong, positive and collaborative teams.
• Proven ability to manage multiple concurrent responsibilities and
  competing priorities.
• Excellent ability to think critically and offer recommendations that will enhance and advance the dining
  program.
• Proven ability to promote and manage change while also maintaining required services and support at a high level of
  performance.
• Availability to routinely work extended workdays and weekends.

Advertised Physical
Requirements:

• Regular pressure to meet productivity standards,
• Frequent exposure to pressure caused by
  deadlines and busy periods.
• Must be 18 years or older.
• Must not ever have had a felony conviction for abuse of any kind,
  theft, rape, sexual assault, distribution of drugs or other similar conviction.
• Perseverance, both physically and mentally, for
  fast-paced and demanding responsibilities required.
• Exposure to disagreeable conditions such as handling greasy, dirty materials,
  walking on slippery floors, walking or riding between buildings on campus, going in and out of walk-in refrigeration units,
  etc.
• Frequent and repetitive arm and wrist movement.
• Exposure to chemicals and noxious odors.
• Ability to lift
  objects up to 58 lbs, and push/pull up to 100 lbs, depending on job assignment. Ability to stand and/or walk for long periods of time and
  adapt to a large kitchen environment with varying temperatures (-8 to 80 degrees Fahrenheit).
• Climb stairs, as necessary, and
  depending on job assignment, occasionally to frequently. This will be determined by employee’s assignment.
• As essential personnel
  you may be required to work during emergency University closings. Nights and weekends may apply. May be scheduled required
  overtime.

Department Preferences:

• 5 or more years of progressive experience in restaurant
  management/supervision, staff supervision, hospitality operations, meal production & support, or related area.
• Consistent commitment
  to and professional experience in conflict management complaint resolution.

Supervision:

• Will
  report directly to the General Manager of Residential Colleges Dining and will supervise a team of full-time and student
  employees.

Special Instructions: If you are selected as a final candidate for this position, you will be
subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

• Hepatitis A vaccine
  required or annual testing if hired.

Why You Belong at the University of Oklahoma: The University of Oklahoma
values our community’s unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and
collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The
University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color,
national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law),
age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This
includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Hiring
contingent upon a Background Check?: Yes

Special Indications: Hiring contingent upon background check, Hiring contingent
upon driver’s license check

Job Posting: Mar 20, 2026

Tagged as: Employment