Associate Director Financial Aid Systems – SUA 3

Department: Financial Aid & Scholarships

Posting Number: SP00866

Hours per
Week: 37.5

Salary Range: Anticipated salary of 60,753 annually and includes an extensive benefits
package and tuition waiver for employees and dependents.

Type of Position: Permanent

General
Description/Position Purpose

Join a vibrant and purpose-driven community at Shippensburg
University, located in the scenic Cumberland Valley and spread across a beautiful 210-acre campus with over 40 buildings. We offer
a dynamic academic environment with 45 undergraduates, 22 graduate, and 2 doctoral programs. At Shippensburg, our mission is more than
words-we are committed to inclusive collaboration, fostering a strong sense of belonging, and celebrating the achievements that drive
positive change in our communities. Be part of a team that values innovation, impact, and shared success

Shippensburg University offers outstanding benefits to eligible employees!

• Effective first day
  of employment: low-cost medical insurance plus free dental, vision, hearing, and prescription coverage.
• Choose from two generous
  retirement plans:
  • Alternative Retirement Plan (ARP): 5% employee contribution, 9.29% employer contribution, Immediate vesting.
  • State Employees’ Retirement System (SERS): employee may choose between SERS Class A3 with 6.25% employee contribution or SERS Class A4
    with 9.3% employee contribution, with a 10-year vesting requirement.
  
  
• 100% tuition waivers for you and your eligible
  dependents upon completion of probationary period!
• Generous paid time off, employer-paid life insurance, and so much more!

See full details in link below (for PEBTF Benefits)

Full Benefits Summary
(PDF)

Financial Aid Systems Administrator

Position
Summary
The Financial Aid Systems Administrator serves as the functional lead for Student Financial Aid within the Banner
Student Information System (SIS). This position manages the automation, development, maintenance, testing, and implementation of financial
aid system processes and serves as the primary liaison between the Office of Financial Aid, University IT, system programmers, and external
vendors. The incumbent supports financial aid operations through systems administration, data analysis, process improvement, compliance
oversight, and staff training.

Key Responsibilities

• Serve as the functional lead for
  Student Financial Aid within the Banner Student Information System (SIS).
• Manage and maintain financial aid system automation,
  workflows, and business processes.
• Build, maintain, and analyze Banner queries, reports, communications, and automated
  processes.
• Oversee inbound and outbound data processes and ensure data integrity and compliance.
• Package and award
  institutional, state, and federal financial aid programs.
• Test, validate, and implement new system functionality, upgrades, and
  enhancements.
• Serve as the primary point of contact for system programmers, technology vendors, and University IT.
• Provide
  technical support, troubleshooting, and first-level help desk assistance to Financial Aid staff.
• Develop, document, and maintain
  operational procedures, system processes, and workflow documentation.
• Collaborate with Financial Aid staff to identify system
  improvements, automation opportunities, and data consistency initiatives.
• Design and implement quality assurance protocols to
  ensure system effectiveness and regulatory compliance.
• Develop new technical processes, data analyses, and reporting solutions to
  improve services for students and staff.
• Execute, test, and evaluate system reports and collaborate with University IT to develop
  reports using Argos and other reporting tools.
• Support annual financial aid system setup and rule-writing processes, including
  disbursement rules, SAP calculations, and packaging configurations.
• Conduct routine system testing to ensure operational
  functionality and compliance with federal, state, institutional, and reporting agency requirements.
• Identify operational needs and
  recommend process improvements to increase efficiency, effectiveness, and regulatory compliance.
• Troubleshoot, update, modify, and
  analyze financial aid data and information systems.
• Coordinate software testing, data integration processes, and implementation of
  system upgrades and new releases.
• Collaborate with Financial Aid Systems Specialists across PASSHE institutions to validate,
  verify, and test software and database enhancements.
• Interact with technology vendors (e.g., Ellucian, CampusLogic) and campus
  partners to ensure effective delivery of services and solutions.
• Develop and deliver training programs and ongoing support for
  Financial Aid staff regarding technology applications and system processes.
• Communicate with internal stakeholders and external
  agencies to resolve issues, exchange information, and support operational needs.
• Represent the Office of Financial Aid on
  university committees and at professional organizations and associations.

Full Job description will be provided at
the interview.

Minimum Qualifications

Required qualifications:
A Bachelor’s
degree or equivalent combination of education and experience; and at least five (5) years of experience from which comparable knowledge and
skills can be acquired.

Preferred Qualifications

Preferred Qualifications:
Degree in
business administration, student personnel services, information technology, or a related area.

Experience of leadership skills
working with professional and office support staff, excellent

organizational skills with the ability to work under
pressure and meet deadlines, interacting
professionally with diverse personalities and excellent verbal and written communication skills
are requested.

The successful candidate should demonstrate a strong working knowledge of federal and state financial aid regulations,
strong interpersonal presentation skills; self-starter; able to work with minimum supervision when required; strong attention to detail;
exceptional customer service and interpersonal and communication skills (written, verbal and presentation); knowledge of Banner, Slate,
Argos or other related reporting tools and the Microsoft Office Suite a strong plus.

Open Until Filled:
Yes

Special Instructions Summary

For full consideration candidates should apply online at https://jobs.ship.edu with acceptance of materials until the position is filled. Materials
submitted in other formats including paper documents will not be considered. All applications and inquiries will remain
confidential.

Shippensburg University of Pennsylvania is an Equal Opportunity Employer and, in compliance with federal and state laws
and university policy, is committed to providing equal educational and employment opportunities for all persons without regards to age,
color, national origin, race, religion, disability, veteran status, or sex. All qualified individuals are encouraged to
apply.

Additional Information

Shippensburg University employees value teamwork and
collaboration, are dependable, take initiative, solve problems effectively, communicate clearly and support organizational change.
University employees may work closely with individuals of diverse backgrounds and race, as well as those of differing religious
affiliations, sexual orientation and gender. They must possess good interpersonal skills and be able to communicate effectively with all
members of the campus community.

All university employees are required to comply with university policies, state and federal
laws/statutes prohibiting any type of Discrimination, Harassment or Retaliation.

Safeguarding confidential, personal data and/or
records of employees, students, customers and other related constituents is the responsibility of all University employees. It is the duty
of all members of the University community to take part in the maintenance of a safe campus.

Tagged as: Employment