ASSOCIATE OMBUDS, Ombudsman Office

Job Description
ASSOCIATE OMBUDS, Ombudsman Office

Category
Charles River Campus –> Professional
Job Location
BOSTON, MA, United States
Tracking
Code
26500321120528
Posted Date
6/1/2026
Salary Grade
Grade 50
Expected Hiring Range
Minimum
$100,275.00
Expected Hiring Range Maximum
$140,425.00

The salary of the finalist selected for this
role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education,
licenses, specialty, training and internal pay comparison. The above hiring range represents the University’s good faith and reasonable
estimate of the range of possible compensation at the time of posting.

Position Type
Full-Time/Regular

Position
Description Serve the BU community as an independent, informal, impartial, and confidential resource for conflict management and conflict
coaching. Carry out the role as a third party neutral while remaining an advocate for fair process and the fair administration of
process.

Specific duties include:

• Assist individuals and groups in
• clarifying issues and generate options for managing
  problems and conflicts.
• Accessing university policies and resources.
• Developing skills in collaborative conflict
  management, effective communication, and managing difficult conversations.
• Provide informal mediation, dialogue facilitation, and
  shuttle diplomacy.
• Stay informed of and provide referrals to other BU resources as needed.
• Review patterns of concerns and
  identify those problems that appear to be systemic or the source of recurring or emerging grievances, or that pose risk to the
  university.
• Serve as a resource for the review, formulation, or modification of policies and practices.
• Respond to
  individuals in a timely way and treat all individuals with dignity and respect.
• Work collaboratively and effectively with ombuds
  office staff and help foster a respectful and productive workplace climate.
• Demonstrate commitment and sensitivity to matters of
  fairness, diversity, equity and belonging.
• Ensure the integrity of the Office of the Ombuds and adhere to ombuds principles of
  practice including confidentiality, independence, neutrality, and informality.
• Participate in ombuds office marketing and
  communication efforts

Required Skills

• Advanced degree
• Excellent listening & creative problem-solving
  skills.
• Minimum of three years successful experience in conflict management, mediation, collaborative problem solving, negotiation,
  ombuds or related work.
• Ability to maintain discretion and confidentiality.
• Demonstrate integrity.
• Exercise
  exceptional professional judgment while working with highly sensitive, complex, and nuanced issues.
• Assess complex systemic issues
  and organizational cultures & dynamics.
• Work both independently and as part of a larger organization.
• Work successfully
  with individuals at all organizational levels and with diverse populations.

Desired, not required:

• Successful experience
  in ombuds role.
• Basic mediation training or equivalent.
• Excellent facilitation skills.
• Experience working in
  higher education or a medical education environment.
• Organizational development in accordance with Boston University’s flexible
  work guidelines, full-time hybrid or remote work options may be considered for candidates with extensive ombuds experience. Factors that
  would be considered, but not exhaustive, would include location of remote work and experience level.

We are an equal
opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or
protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic
information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA
Federal Contractor.

Required Skills

Job Location: BOSTON, MA
Position Type:
Full-Time/Regular
Salary Grade: $100,275.00-$140,425.00

To apply, visit https://jobs.silkroad.com/BU/External/jobs/316803

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