Athletics Ticket Representative

Athletics Ticket Representative Brown University

To view the full job posting and apply for this position, go to: https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/Pizzitola/Athletics-Ticket-Representati
ve_REQ210717

Job Description:

Brown University Athletics is currently seeking candidates for the Athletics Ticket
Representative. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 38
varsity teams with approximately 1,000 athletes who participate within the National Collegiate Athletic Association (NCAA-D1).

This
part-time, 11-month seasonal position is responsible for selling tickets and will-call at various athletic events. Job duties and
responsibilities include, but are not limited to:

• Providing excellent customer service at home athletic events.
• Process sales
  in AudienceView ticketing system.
• Ensure PCI compliance with cash control process.
• Managing complimentary tickets at
  will-call.
• Scanning tickets and all-season passes.
• Assisting guests with online ticket purchases at varied athletic
  events.
• Assisting guests to their seats and/or reviewing their tickets to monitor access to reserved seats/hospitality
  sections.

• Prior experience in customer service or hospitality industry.
• Prior experience with event tickets or
  cash handling.
• Ability to handle conflict and pressure and direct questions and complaints to the appropriate person.
• Math
  skills to accurately calculate charges and make change in a high-pressure situation.
• Requires knowledge of, or demonstrated ability
  to learn, specific ticketing protocols and rules pertaining to Ivy League and NCAA.
• Possess a willingness and ability to support a
  diverse and inclusive environment.
• Basic proficiency in Excel, Word, internet and email capabilities.

All division
employees are required to demonstrate exemplary ethical conduct and conformance to NCAA rules and regulations; the duties of the position
are to be performed in compliance with all NCAA, Ivy League rules and regulations; and any rules violations on behalf of themselves or any
knowledge of violations within the division are to be reported to the compliance office and appropriate parties. Employees in coaching
positions must receive annual rules education on NCAA legislation related to recruiting by the compliance office and maintain current
AED/CPR and First Aid certification (certification is available at no cost through the Division).

All offers of employment are
contingent upon successful completion of a background check and education verification satisfactory to Brown.

Background Check –
Criminal

Benefits of Working at Brown:

Please review additional information on the Benefits of Working at
Brown.

Recruiting Start Date: 2026-08-06

Job Posting Title: Athletics Ticket
Representative

Department: Athletics and Recreation

Grade: Grade 5

Worker Type:
Employee

Worker Sub-Type:

Seasonal/Intermittent (Fixed Term) (Seasonal)

Time Type: Part
time

Scheduled Weekly Hours: 10

Position Work Location: Onsite

Submission Guidelines:

The
designated Position Work Location for each position determines the approved modality of work. Positions are classified based on
the operational and business needs of the department and may be designated as on-site, hybrid, or remote.

Employees with a designated
position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown
University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland,
Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.

Please note that to be considered for a staff
position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are
reviewed only for the specific position to which they are submitted and are not automatically considered for future openings.

This
position is not eligible for visa sponsorship.

Still Have Questions?

If you have any questions you may contact employment@brown.edu.

Brown is an E-Verify Employer.

EEO Statement:

Brown University
provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age,
national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic
protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards
individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with
applicable law.

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