Baylor One Stop Representative

Job Identification: 19836
Posting Date: 02/13/2026, 03:41 PM
Job
Schedule: Full time
Locations: 901 S University Parks Dr, Waco, TX, 76706, US
Degree Level: Bachelor

Job
Description:
What We’re Looking For

The Baylor University One Stop team is seeking a One Stop Representative
to join the Enrollment Management team. In this role you will work with prospective and current students and their families to answer,
counsel, and advise on all educational questions related to admissions, financial aid, and payment processes. This position is important to
Baylor’s enrollment goals as assisting incoming and continuing students with their financial aid and billing questions will help retain
students year over year as they progress towards graduation. By utilizing available resources and providing exemplary customer service via
phone, email, and in-person visits, the One Stop Representative fills an important role within the division of Enrollment
Management.

A bachelor’s degree and less than one year of relevant experience are required. Two years of relevant experience is
preferred.

A combination of education or experience will be considered in lieu of one another.

The successful candidate will
exhibit the following knowledge, skills, abilities and other characteristics:

• Proficient written and verbal communication
  skills
• Excellent interpersonal skills and the desire to work with people
• Experience in customer service
• Problem-solving and critical thinking skills
• Ability to maintain professionalism under varying circumstances
• Professional telephone etiquette
• Organizational skills and attention to detail
• Ability to handle multiple tasks
  simultaneously
• Proficiency with personal computers & technology
• Ability to understand and explain complex information and
  processes
• Experience in handling and communicating sensitive information
• Knowledge of financial aid counseling,
  verification, federal student loans, billing, admissions and/or registrar (Preferred)
• Knowledge of an enrollment management area
  focusing on outreach and/or retention (Preferred)
• Bilingual (Preferred)

Must be able to travel outside of the state of
Texas.

Applicants must currently be authorized to work in the United States on a Full-Time basis.

What You Will Do

The Enrollment One Stop Representative will work as a member of the Baylor One
Stop team to advise and counsel prospective and current students and their families with questions related to the enrollment process,
financial aid, and billing/student account issues. The One Stop Representative will ensure all Baylor students are served with excellence
through:

• Maintaining a positive and professional attitude while answering phone calls for up to six hours per day
• Understanding and interpreting the needs of students while providing quality, personalized customer service for all enrollment services
  areas
• Maintaining a working knowledge of federal and institutional financial aid regulations and policies
• Representing and
  adhering to Baylor’s values and policies
• Being available to meet with students and their families
• Giving small group
  financial aid presentations
• Managing daily correspondence and inquiries pertaining to students
• Navigating confidential
  student information across multiple systems
• Documenting interactions with students
• Determining the quickest, most
  effective ways to answer a student/parent question and efficiently escalating inquiries and concerns as needed
• Troubleshooting
  common issues with technology and student account access
• Attending ongoing trainings on federal, state, and institutional
  regulations regarding financial aid and student accounts
• Perform all other duties as assigned to support the needs of the
  Enrollment Management Office and Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual
  attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive
benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic
retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part
of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and
our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and
the many opportunities to engage locally. If you are new to Central Texas, This is
Waco!

About Us:
Baylor University, a private not-for-profit university affiliated with the Baptist General Convention
of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national
origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity
requirements. Baylor’s full official Notice of Non-Discrimination may be read online.

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/19836

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