Billing Officer

Serving under the Assistant Director, the billing officer is responsible for processing student accounts in compliance with federal and
state regulations, institutional policy and in support of university enrollment goals. They are expected to understand high-level compliance
requirements and execute and deliver work with limited oversight. Works closely with institutional colleagues to ensure consistency in
policies, practices, compliance, service to students, and in some instances may validate other staff work. They are expected to maintain a
thorough working knowledge of and seek to continuously improve the application of technology and regulations in student billing.

Job
Duties:

Account Processing

• Process federal Title IV credits to students, ensuring compliance with stale date
  regulations, as well as regulatory refund timeline, and other applicable federal restrictions.
• Accessing various lender website to
  troubleshoot loan disbursement questions.
• Reconcile disbursements daily.
• This position assists in meeting department and
  university goals through processing complex payment arrangements such as waivers, 3rd party, and payroll deductions.
• Produce
  invoices for outside third party vendors.
• Coordinate and assess charges relating to other departments on campus, such as Health
  & Wellness, Registrar’s Office, Housing, Dining, Study Abroad.

Specialized Work Team

• Perform special projects
  and assist with specific aid programs, as assigned. This includes serving on specialized work groups (example but not limited to loans,
  study abroad, scholarships, fee assessment, reduce loan/part-time students).
• Work as a team to process aid which includes evaluation
  of aid offers, assessing accuracy of aid offer, and necessary aid adjustments.

Customer Service

• Provide
  comprehensive customer service for students, families, and related campus departments regarding tuition and fee billing. Inform and advise
  students about financial obligations, costs, indebtedness, and various payment options.
• Individualize information to the student
  given their needs and program of study.
• Collaborate with campus departments to arrange funding for students.
• Maintain
  knowledge of applicable federal, state, and university policies and procedures as it relates to student billing.
• Resolve complex
  customer service matters regarding billing.
• Participate in all customer service-related activities such as answering phones, email,
  scheduling appointments, and walk-in traffic.
• Assist Admissions Office in its outreach activities by providing student financial
  information at open house/recruitment events, info sessions, and offering counseling to students and families. Serve as an educational
  resource for prospective students, returning students, and families.

Account Analysis

• Use independent decision
  making and evaluate students needing exceptions or special circumstances.
• Use professional judgement to execute exceptions to
  university policy.
• Continuously audit reports, monitor system functions, manually correct accounts, and document any necessary
  changes.
• Coordinate with USNH to monitor university refunds of student, state, and federal funds (approx. $29.5 million in direct
  deposits, $4.1 million in checks).
• Correct banking and direct deposit information, handle returned funds.
• Run quality
  assurance reports to monitor staff tuition benefits, graduate student waivers, inter-departmental waivers, and multiple third party waivers;
  manually correct as needed.

Data Stewardship

• Maintain confidentiality and protect and secure student records, data,
  and privacy.
• Ensure that proper controls are in place when accessing various technological products and services.
• Counsel
  and advise students and parents on best practices for ensuring privacy and FERPA compliance.
• Adhere and advise on financial aid data
  sharing practices and the permissibility of access to financial aid data elements and materials.
• Other Duties as
  Assigned

Minimum Qualifications:

• High school graduation and three years of related accounting/bookkeeping experience
  or an Associate degree in Accounting and one year accounting or bookkeeping experience, or any combination equal to three
  years.
• Keyboarding and computer skills, such as spreadsheets, internet, e-mail, data base management, software applications and word
  processing.
• Customer service skills including the ability to establish and maintain effective working relationships with faculty,
  staff, students and the general public.
• Aptitude for learning new accounting procedures and technology. Organizational and
  analytical abilities.
• Experience in college or university business office.
• Additional related experience and/or higher
  education.

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online
within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV
• Cover
  Letter
• Contact Information for 3 Professional References

Applications that are missing any of the required items may not
move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The
University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and
graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic
coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty
of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment
in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual
respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access
employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our
campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System
prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or
expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:
$20.15 – $33.15

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity,
in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human
Resources

Location:
Durham

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