Borrowing Services Head

Borrowing Services Head

Milwaukee, WI

Full Time

JR10009312

Position
Title:
Borrowing Services Head

Job Category:
Academic Staff

Employment
Type:
Regular

Job Profile:
Library/Archive Manager I

Job
Duties:

Summary

The Golda Meir Library seeks an outgoing, friendly, and customer-focused individual to serve
as the head of
Borrowing Services, a location that supports users in checking out, returning, and renewing items from our exceptional
collections.
Borrowing Services also oversees course reserve, interlibrary loan, the checkout of laptops and other equipment and maintenance
of the
physical collection. The position supervises six full-time staff and 20-25 student employees and supports the provision of excellent
service
to the UWM community and other library visitors. Working under the Associate Director of Borrowing Services & Operations, the
position
responsibilities include the following:

Daily supervision of six staff members that preside over day-to-day operations
within
Borrowing Services. Services include: Equipment, Interlibrary Loan, Local loans, Reserve Services, Resource Sharing, Shelving
Maintenance,
Welcome Desk.

• Determines appropriate staffing levels and schedules for employees to maintain quality service,
  emphasizing
  approachability, responsiveness, knowledge, and patience.

• Delegates responsibilities effectively, empowering
  staff to make
  independent decisions at appropriate operational levels.

• Oversees and manages student budgets.

• Sets
  short-term and long-term goals and objectives for all direct reports.

• Communicates the strategic direction of
  the
  department as determined by leadership.

• Collaborates with department staff to develop and deliver staff and student
  training.

• Designs, develops, and provides leadership on projects, programs, procedures, workflows and services.

• Develop user-focused services and effective staff workflows to ensure library users receive timely and effective services

• Adapts borrowing policies and inventory, based on data, as well as staff and user input.

• Collaborates with other
  library departments and campus partners to ensure seamless service delivery in the libraries.

• Serves as liaison to
  university offices, including the Dean of Students, Accounts Receivable, PantherCard Office, and University Information Technology Services
  (UITS) for activities related to library fines, identity management records, and campus data used in the maintenance of the UWM Libraries’
  user database.

• Serves on committees to advance librarianship at the campus, local, and/or state and levels.

• See other duties and responsibilities below.

Key Job Responsibilities:

• Resolves complex issues which
  may impact policies and procedures within area of specialization

• Advances librarianship or archives at the campus, local,
  and state level through committee participation

• Exercises supervisory authority, including hiring, transferring,
  suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of
  at least 2.0 full-time equivalent (FTE) employees

• Oversees day-to-day operational services in the unit’s area of
  specialization

• Determines appropriate staffing levels and schedules employees to maintain quality service

• Sets quality standards and competencies and trains employees on changes. Assesses and adjusts as needed

• Improves
  processes, procedures, or services

Minimum Qualifications

• Master’s Degree or comparable job experience

• Two years’ experience in an in-person customer service-based environment.

• One year of direct supervisory
  experience of professional and/or para-professional staff.

Preferred Qualifications

• MLS/MLIS from an ALA-accredited
  institution.

• Evidence of experience with Ex Libris’ Alma library management system.

• Experience with
  Atlas Systems’ ILLiad product.

• Two to three years of direct supervisory experience of professional and/or
  para-professional staff.

Competencies of Successful Applicants

• Proficiency with Microsoft Office Suite programs:
  This includes Office 365 Cloud based systems: Teams, One Drive, Share Point, Word, Excel, etc.

• Outstanding interpersonal,
  presentation, and communication skills.

• Demonstrated leadership and supervisory skills, with the ability to motivate,
  guide, and support team members to achieve high performance and maintain a positive work environment.

• Ability to manage
  confidential information with discretion.

• Strong problem-solving skills and ability to discern multi-layered
  environments.

• Ability to work in a highly collaborative and consistently changing environment.

• Demonstrated commitment to customer service.

• Willingness to mentor and support staff development.

• Evidence of ability to deal with a variety of personality types.

Compensation:

The target hiring range
is
$53,900-65,500. Final salary offer is contingent upon skills, knowledge, and abilities as demonstrated throughout the selection
process.

How to Apply:

Interested applicants are required to apply online and must submit the
following:

• A Cover Letter that addresses how their experience meets the qualifications of the position.
• A
  Professional Resume or
  Curriculum Vitae.

Note: Applicants must complete all required fields and attach all required documents prior
to submitting the
online application to ensure full consideration. Additional documents submitted aside from a Cover Letter and a
Professional
Resume/Curriculum Vitae will not be considered.

In instances where the Search and Screen is unable to ascertain from the
candidates’
application materials whether they meet any of the qualifications, they may be evaluated as not meeting such
qualifications.

Contact Information:

Questions about this position should be directed to Coua Xiong at xion2447@uwm.edu.

Reasonable
Accommodations
Pursuant to university policy, UWM provides reasonable
accommodations to
qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not
be denied because
of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or
accommodation in
applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site
will be made available in
alternate formats upon request to an individual with a disability.

Confidentiality of Applicant
Materials
UWM is a State
agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of
applicants who request confidentiality
in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the
identities of “final candidates” and/or
the identity of the appointed applicant must be revealed upon request.

CBC and Reference
Check Policy
Employment will
require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such,
you and your references will be
required to answer questions regarding any past findings of sexual violence and sexual harassment or any
pending allegations of sexual
violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For the UWM
Annual Security and Fire
Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus
security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414)
229-4632 for a paper
copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start
date will be required
to verify identity and eligibility to work in the United States and to complete the required employment eligibility
verification form upon
hire.

To apply, visit https://wisconsin.wd1.myworkdayjobs.com/en-US/UW_Milwaukee/job/Milwaukee-WI/Borrowing-Services-Head_JR100
09312.

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