Campus Dining & Hospitality Director

COMPENSATION & BENEFITS:

Salary: $165,000.00-$185,000.00 annually

This represents the good faith
estimate
of the annual salary range we reasonably expect to pay for this position upon hire, based on the selected candidate’s experience,
education,
skills, internal alignment, and overall business needs.

In select cases, and depending on market conditions or exceptional
candidate
qualifications, compensation may exceed this range, provided it aligns with applicable law and our compensation policies.

Aztec Shops
offers a comprehensive benefits package that includes a CalPERS defined-benefit retirement plan; a choice of CalPERS medical
plans and
dental coverage with significant employer contributions for employees and eligible dependents; and employer-paid basic
life/AD&D and
long-term disability insurance. Eligible employees may also qualify for lifetime medical benefits upon meeting applicable
age and service
requirements. Additional benefits include 24 days of vacation and 12 days of sick leave annually, paid holidays, up to
$5,000 per year in
tuition reimbursement, voluntary 403(b) and 457 retirement savings plans, flexible spending accounts, employer EAP
including financial
wellness resources, and additional employee benefits.

Additional information about our compensation scales is
available at: www.aztecshops.com/employment.

SUMMARY:

The Director
of Campus Dining & Hospitality provides strategic, financial, operational, and people leadership for a complex,
high-volume division
generating more than $50 million annually. The Director leads more than 100 full-time employees and several hundred
part-time and student
employees across dining halls, quick-service restaurants, convenience stores, catering, a farmers market, a
faculty-staff club, central food
production, warehouse operations, and hospitality services supporting campus venues.

The Director is
a people-centered leader who
builds trust, celebrates success, sets clear expectations, develops employees, and creates a culture of
service, accountability, inclusion,
and continuous improvement. The role is responsible for long-range planning, financial performance,
operational excellence, culinary
quality, customer experience, and the growth of a strong hospitality culture.

Although Snapdragon
Stadium operations are not part of
this position’s direct responsibilities, the Director maintains a collaborative relationship with
Snapdragon Stadium leadership. Both
organizations share expertise, institutional knowledge, training, operational support, and other
resources as needed to strengthen food,
beverage, and hospitality programs across the broader San Diego State University (SDSU)
community.

ESSENTIAL DUTIES AND
RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are
examples of the variety and general nature of
those performed by employees in this job description. The list is descriptive only and should
not be used for any other purpose. To perform
this job successfully, an individual must be able to perform each essential duty
satisfactorily. This is not an all-encompassing list and
additional duties may be assigned based on business needs. The responsibilities
listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.

People and Culture Leadership

• Provides
  strategic leadership, direction, and support to a large and
  diverse workforce of more than 100 full-time employees and several hundred
  part-time and student employees, fostering a culture of
  engagement, collaboration, accountability, and high performance.
• Creates a
  positive, inclusive, and hospitality-focused culture in
  which employees feel valued, informed, supported, and accountable.
• Provides
  leadership and oversight to ensure consistent standards
  for all company policies, including but not limited to performance, service,
  conduct, safety, and attendance across the
  department.
• Champions a culture of continuous learning and professional development by
  providing strategic direction for workforce
  development, leadership effectiveness, and employee engagement.
• Develops managers and
  emerging leaders, supports succession
  planning, and strengthens leadership capacity throughout the division.
• Provides leadership and
  oversight in addressing employee
  performance and conduct matters, ensuring consistent application of organizational policies and appropriate
  corrective action, including
  direct involvement in complex or significant employee relations matters when necessary.
• Promotes open
  communication, collaboration,
  and employee engagement and provides leadership in advancing the organization’s Community Success Plan and
  commitment to inclusion and
  belonging.
• Ensures student programs, services, and decisions support student well-being, belonging,
  employment, engagement, and the
  overall campus experience.

Strategy, Operations, and Student Success

• Provides strategic direction and
  executive oversight for a diverse portfolio of dining, retail, catering, production, warehouse, and
  campus venue hospitality
  operations.
• Provides strategic direction through the development and execution of short- and long-term
  plans that advance
  organizational priorities and support the missions of Aztec Shops and San Diego State University.
• Advances
  student success through
  strategic and operational decision-making that supports student well-being, belonging, employment, engagement, and
  access to high-quality
  dining and hospitality experiences.
• Provides strategic oversight to ensure consistent operating practices,
  quality standards,
  service expectations, and performance measures across the division.
• Evaluates campus needs, customer preferences,
  operational
  results, and market trends to identify opportunities for growth, innovation, and improvement.
• Provides leadership and
  direction for
  major operational initiatives, business continuity planning, and organizational response to emergencies, high-volume service
  periods, and
  other significant operational challenges.
• Champions innovation, collaboration, responsible decision-making, and
  continuous
  improvement across the division.

Customer Experience and Hospitality

• Provides leadership and
  strategic
  direction for a hospitality-first culture, establishing high standards and accountability for culinary quality, food safety,
  service
  excellence, value, and the overall student and guest experience across all dining and hospitality operations.
• Demonstrates
  visible
  and approachable leadership through regular engagement across dining and hospitality operations, using firsthand observations and
  feedback
  to assess quality, service consistency, and the student and guest experience and implement improvements.
• Provides direction
  and
  oversight to the team to ensure customer feedback, sales data, industry trends, and operational insights are effectively used to drive
  improvements in menus, service models, programs, and facilities.
• Provides direction to the Partners with the Campus Dining dietitian
  and culinary leadership to provide nutritious and appealing choices, promote wellness, and meet the diverse dietary, cultural, allergen, and
  accessibility needs of the student community.
• Responsible for the guidance of the evolution of food and beverage programs in
  response to student preferences, campus feedback, culinary trends, affordability, sustainability goals, and the diverse needs of the SDSU
  community.

Financial and Business Management

• Oversees budgeting, forecasting, financial analysis, capital
  planning, cost controls, revenue development, and overall financial performance for a $50 million-plus operation.
• Reviews financial
  statements, labor reports, sales trends, inventory results, product costs, and other key performance indicators.
• Holds operational
  leaders accountable for achieving financial, operational, service, and quality goals.
• Identifies opportunities to increase revenue,
  improve margins, optimize labor, reduce waste, and strengthen productivity without compromising quality or service.
• Develops and
  executes divisional business plans and defines business priorities, goals, and growth objectives. Establishes clear expectations and
  business requirements for the Marketing Department to develop and execute effective marketing strategies, promotional programs, and
  initiatives that support divisional goals, drive participation, and achieve desired business results.
• Maintains strong controls
  related to cash handling, inventory, purchasing, pricing, discounts, product security, and food waste.
• Builds effective partnerships
  with organizational support departments to advance divisional priorities and achieve shared organizational goals.

Campus
and Community Partnerships

• Builds and maintains strategic relationships with university leaders, campus partners, students,
  business partners, and community stakeholders to advance divisional and organizational priorities.
• Contributes to the overall
  leadership of Aztec Shops and represents Campus Dining & Hospitality in university committees, planning efforts, campus initiatives, and
  relevant professional and community organizations.
• Supports SDSU’s shared-governance environment through active participation in
  university committees, strategic planning efforts, campus initiatives, and major university priorities.
• Represents Aztec Shops and
  Campus Dining through professional associations, industry and community partnerships, and collaborative initiatives that advance student and
  community engagement, including championing student-focused programs such as Aztecs Rock Hunger.
• Strengthens the strategic
  partnership with Snapdragon Stadium leadership through collaboration, shared expertise, and resources that advance mutual organizational
  priorities.

Vendor Partnerships, Contracts, and Technology

• Directs strategic vendor, contractor,
  licensee, and business-partner relationships, including performance expectations, contract compliance, competitive procurement processes,
  and resolution of significant business issues.
• Participates in and provides business direction for contract negotiations, applying
  sound business judgment, fiscal responsibility, and high ethical standards.
• Advances the strategic use of technology and data to
  strengthen the customer experience, operational effectiveness, financial controls, productivity, and informed
  decision-making.
• Evaluates emerging technologies, industry practices, consumer trends, and evolving business models to identify
  opportunities that support the division’s long-term success.

Compliance, Safety, and Executive Communication

• Ensures divisional compliance with applicable laws, regulations, licenses, organizational policies, and university requirements
  governing food service, sanitation, workplace safety, accessibility, employment, alcohol service, and business
  operations.
• Establishes accountability for food safety, sanitation, employee safety, security, financial controls, and loss
  prevention across the division and is ultimately accountable for ensuring 100% compliance with Responsible Beverage Service (RBS)
  requirements and all applicable alcohol service laws, licensing requirements, university policies, and organizational
  procedures.
• Engages organizational support departments and subject-matter experts to effectively manage compliance, safety,
  financial, and operational risks across the division.
• Must comply with and ensure continued, consistent compliance with all company
  policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Other duties
  as assigned.

Job Requirements:

MINIMUM EDUCATION, TRAINING AND EXPERIENCE
REQUIRED:

Bachelor’s degree in Business Administration, Hospitality Management, Food Service Management, or a related field,
and a minimum of ten (10) years of progressively responsible experience in institutional, higher education, or other large-scale food
service operations, including significant leadership and management experience. Master’s degree in Business Administration, Hospitality
Management, or a related field preferred. An equivalent combination of education, training, and relevant experience may be considered.

Demonstrated knowledge of large-scale dining and hospitality operations, including culinary and food production, catering, food service
facilities and equipment, food quality and safety, nutrition, and evolving consumer and dining trends. Experience leading dining or
hospitality operations within a higher education, institutional, or similarly complex multi-unit environment highly desired.

Requires
demonstrated success leading complex operations and large, diverse teams, with strong business acumen, communication, organizational,
decision-making, and relationship-management skills.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB
FUNCTIONS

LANGUAGE SKILLS:

Ability to read, write, and communicate effectively. Demonstrated
ability to comprehend, analyze, and interpret complex business information, policies, governmental regulations, industry publications, and
other technical materials. Ability to prepare clear, concise, and professional reports, presentations, recommendations, and business
communications.

Must communicate effectively and professionally with employees, executive leadership, university officials, students,
business and community partners, and other stakeholders, and effectively present information and recommendations to individuals and groups
of varying sizes and levels of responsibility.

MATHEMATICAL SKILLS:

Demonstrated ability to analyze and
interpret financial, operational, and statistical data, including budgets, forecasts, financial statements, performance metrics, and
business trends. Ability to evaluate quantitative information, interpret spreadsheets and financial reports, assess financial and
operational performance, and use data to support strategic planning and informed business decision-making.

REASONING
ABILITY:

Demonstrated ability to analyze complex business and operational challenges, evaluate relevant information and
competing priorities, assess risk, and develop effective solutions and strategies. Exercises sound independent judgment and critical
thinking in making timely decisions in situations involving ambiguity, changing conditions, and significant organizational impact. Ability
to anticipate challenges, evaluate alternatives, and translate analysis into practical and strategic action.

MANUAL
DEXTERITY:

Ability to use a computer and other standard office technology and equipment necessary to perform the essential
functions of the position

PHYSICAL COMMUNICATION:

Ability to communicate effectively and exchange
information with employees, students, customers, university partners, and other stakeholders in individual and group settings, in person and
through various communication technologies.

PHYSICAL DEMANDS:

While performing the essential functions of
this position, the employee is regularly required to sit for extended periods and to stand and walk for extended periods while visiting
dining facilities, offices, and other campus locations. The position requires the ability to frequently navigate stairs and move throughout
a variety of operational indoor and outdoor environments.

The employee must be able to use a computer and other standard office
technology and equipment and frequently use hands and arms for typing, handling materials, and performing other routine work activities. The
position may occasionally require lifting, carrying, pushing, or moving materials weighing up to 10 pounds and occasionally 25 pounds.

The position also requires sufficient visual ability to read, review, and interpret electronic and printed materials and to effectively
observe dining, hospitality, and operational environments.

WORKING CONDITIONS AND HAZARDS:

Work is performed
in a variety of office, dining, food production, hospitality, and event environments throughout the university and affiliated operations.
The position requires regular movement between offices and operational areas, including commercial kitchens, dining facilities, bakeshops,
storage and receiving areas, catered events, arenas and event venues, and other indoor and outdoor locations.

Work environments and
conditions may vary significantly and may include exposure to hot and cold temperatures, heat and steam from cooking equipment, refrigerated
or freezer areas, wet or slippery surfaces, food production equipment, odors, and other conditions commonly associated with commercial food
service operations.

Noise levels vary by location and may range from quiet or moderate office environments to loud kitchens, crowded
dining facilities, arenas, and high-volume events. The position may require working in and moving through crowded environments with
significant event and customer activity.

SUPPLEMENTAL INFORMATION:

The person holding this position is
considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code
Section
11166.5.

Candidates must be available to work a flexible schedule based on operational needs. This may include
opening,
mid-day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.

BACKGROUND CHECK
INFORMATION:

A background check will be conducted after a conditional offer of employment is extended by the company and
accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student,
or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and
employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of
the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status
of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting
background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After
making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to
the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or
mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of
rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

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