Collections Coordinator Part-time

Salary Range: $45.00 – $50.00 Hourly

Description

About Saint Peter’s University

Saint Peter’s is one of 27 Jesuit colleges and universities in the United States. Established in 1872, the University blends a
unique learning experience shaped by rigorous academics, internships that provide real-world experience, community service, and a genuine,
caring community that supports alumni long after graduation. Saint Peter’s offers more than 50 undergraduate majors as well as master’s
level and doctorate programs.

Position Summary
Saint Peter’s University, inspired by the Jesuit tradition,
seeks an Internal Collections Coordinator to support the effective and ethical management of student account receivables. This role is
responsible for coordinating internal collection efforts for outstanding student balances while maintaining a compassionate,
student-centered approach that supports access, retention, and financial responsibility. The Internal Collections Coordinator works
collaboratively across campus to resolve account issues and promote timely resolution of balances in alignment with University policies,
mission and values.

Essential Duties and Responsibilities

• Coordinate and manage the University’s
  internal collections process for past-due student accounts in accordance with institutional policies and applicable federal and state
  regulations.
• Communicate with students and authorized parties regarding outstanding balances, payment deadlines, and available
  payment options in a professional, respectful, and supportive manner.
• Establish, monitor, and follow up on promise to pay plans,
  ensuring accuracy and appropriate documentation.
• Serve as a liaison with Financial Aid, Registrar, Academic Advising, and other
  campus offices to resolve billing discrepancies and support student success.
• Review account aging reports and identify trends,
  risks, and opportunities for early intervention.
• Recommend accounts for escalation, including referral to external collection
  agencies or additional administrative actions, in accordance with University guidelines.
• Maintain accurate and confidential records
  of all collection activities in the student information and financial systems.
• Ensure compliance with FERPA, institutional privacy
  standards, and fair debt collection practices.
• Assist in developing and improving internal collections procedures, communications,
  and best practices.
• Prepare routine reports and metrics related to collections activity for departmental leadership.
• Provide
  high-quality customer service to students, families, and internal stakeholders regarding account balances and billing
  questions.

Hourly Rate: $45.00 – $50.00

Qualifications

Required
Qualifications

• Bachelor’s degree in business, finance, accounting, higher education administration, or a related
  field, or an equivalent combination of education and experience.
• Minimum of 2-3 years of experience in student accounts, finance,
  billing, or collections.
• Strong interpersonal and written communication skills, with the ability to handle sensitive financial
  matters with empathy and professionalism.
• Demonstrated ability to manage confidential information with discretion and
  integrity.
• Proficiency in Microsoft Office applications, Google apps and experience working with enterprise systems or student
  information systems.

Preferred Qualifications

• Experience working in a higher education
  institution.
• Familiarity with student billing, payment plans, and higher education regulations.
• Knowledge of FERPA and
  student financial processes.
• Strong analytical, organizational, and problem-solving skills.
• Core
  Competencies
• Commitment to student-centered service
• Attention to detail and accuracy
• Ethical judgment and
  professionalism
• Collaboration and teamwork
• Time management and adaptability
• Working Conditions
• On-campus,
  office-based position with standard business hours.
• Occasional evenings, weekends and peak-period work hours may be required during
  registration or billing cycles.
• Hybrid work arrangements may be available in accordance with University and Department
  policy.

Core Competencies

• Commitment to student-centered service
• Attention to detail and
  accuracy
• Ethical judgment and professionalism
• Collaboration and teamwork
• Time management and
  adaptability

Working Conditions

• On-campus, office-based position with standard business
  hours.
• Occasional evenings, weekends and peak-period work hours may be required during registration or billing
  cycles.
• Hybrid work arrangements may be available in accordance with University and Department policy.

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