Constituent Relationship Management (CRM) Administrator

Salary: $45,000.00 Annually

Location: 4205 Ryan St, Lake Charles, LA

Job Type: Full-Time

Job Number: MSU091826U99140

Division: Enrollment Management

Position/Application Information

McNeese State University invites applicants for the position of Constituent Relationship Management (CRM) Administrator in the Office of Recruiting. This is a full-time, 12-month, unclassified staff position. The appointment is available immediately.

Position Number: U99140

SALARY: $45,000

REPORTING AUTHORITY: Director of Recruiting

DEADLINE: Position will remain open until filled.

APPLICATION PROCESS AND MATERIALS: For the application process, applicants MUST complete an electronic application and upload required documents listed below:

• Letter of Application (Cover Letter)
• Resume
• Three (3) Professional References (include: name, phone number, and e-mail address)
• Unofficial Transcripts

Only completed application packets including all items listed above will be reviewed.

ALL JOB OFFERS ARE CONTINGENT UPON THE SUCCESSFUL RESULT OF A CRIMINAL BACKGROUND CHECK AND RECEIPT OF OFFICIAL TRANSCRIPT(S) IF APPLICABLE.

TO APPLY FOR THIS VACANCY, click on the “APPLY” button at the top of advertisement to complete the electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Required application materials WILL NOT be accepted after the deadline, if applicable. Applications may be rejected if incomplete.

CONTACT INFORMATION:

QUESTIONS REGARDING THIS POSITION MAY BE DIRECTED TO THE CHAIR:

Madeline Nash at mstark3@mcneese.edu

Office of Human Resources Contact:

Kim Dronett, HR Analyst/Employment Liaison: kdronett@mcneese.edu or (337) 475-5413

Position Duties/Responsibilities

• Manage data migrations, imports, integrity and manipulation tasks. This includes building and maintaining crosswalks/data translation, identifying, researching and troubleshooting feed errors, and inspecting and correcting data files
• Perform database management including hygiene, segmentation, targeting and troubleshooting within Recruit (CRM) and other related technology solutions
• Develop and maintain custom reports, dashboards, maintain validation rules and custom processes/flows. Create and manage custom objects, fields, and formulas. Create and manage field dependencies, conditional logic and assignment rules on all user-facing forms
• Analyze CRM processes and procedures and prepare recommendations for improvements and develop customized solutions within the Recruit platform to ensure that critical business functions are supported, project objectives and college goals are met, and business needs are addressed with efficient, effective solutions. This includes determining and documenting business user requirements and performing hands-on solution design, prototyping, and proof-of-concepts, as required in support of current and new CRM projects
• Work with internal and external staff to use the CRM in an efficient, effective manner. Identify best practices in the use of Recruit CRM and disseminate them to end users. Manage access rights for staff and consultants for the CRM system. Provide high-quality end user support to users of Recruit CRM
• Participate with the Integration Developers on integrations to/from Recruit and other CRM systems with other enterprise systems
• Help establish long-term strategic goals for high-quality data and effective data usage
• Collaborate and work in conjunction with the offices of Enrollment Management and the Office of Marketing and Public Relations to ensure automated communications have a consistent voice, cohesive messaging, branding and design, and current, live links to support and engagement resources for constituents.
• Collaborate and work in conjunction with Enrollment Management to develop, implement and refine a comprehensive communications plan for prospective students, parents, counselors and other targeted audiences from the initial contact phase to the student orientation phase

Required/Preferred Qualifications

Required:

• Bachelor’s degree – required (from a regionally accredited institution)

• Excellent written and verbal communication skills
• Demonstrated ability to work independently and as part of a collaborative team
• Demonstrated flexibility to adapt to rapidly changing demands and priorities
• Demonstrated organizational skills and attention to deadlines in a fast-paced work setting

General University information

McNeese State University, located in Lake Charles, Louisiana, is a public university and a member of the University of Louisiana System. Under Louisiana law, applications and all supporting materials will become public record. All applicants are expected to submit complete and accurate materials as specified in the position announcement. A background check and an English Proficiency assessment (Faculty Only) will be conducted on selected finalists. We comply with Louisiana Revised Statute 49:1001, et seq, and State of Louisiana Executive Order 98-38, which provides for drug testing of employees, appointees, prospective employees, and prospective appointees. Prospective employees and employees are informed if a drug test is required.

McNeese State University is an AA/EEO/ADA employer committed to excellence through diversity and a SAME agency (State as a Model Employer for People with Disabilities) for the State of Louisiana.

Persons needing reasonable accommodations as provided by the Americans with Disabilities Act should contact the ADA Coordinator, Dr. Desmond Wallace, Office of Inclusive Excellence: Voice: (337) 475-5428; TDD/TTY, Hearing Impaired: (337) 562-4227; or dwallace@mcneese.edu.

The Immigration Reform and Control Act of 1986 requires McNeese State University to inform applicants that the University can employ only U.S. citizens and aliens lawfully authorized to work in the U.S. Each new employee is required to present documentation verifying his/her identity and right to accept employment. McNeese participates in E-Verify.

Louisiana Revised Statute 42:31-“Eligibility requirements for certain unclassified employees”-requires any person hired or employed in an unclassified position, whose annual salary or rate of compensation is equal to or exceeds one hundred thousand dollars, provide proof to his public employer that he has been issued a Louisiana driver’s license and that all vehicles registered in his name are registered in Louisiana within thirty days of being hired or employed at such salary.

Transcripts from Foreign Universities: Prospective faculty submitting transcripts from foreign universities or schools must have the coursework evaluated for equivalency to United States-accredited coursework by a university-approved agency. The prospective faculty member is responsible for the cost of the evaluation. McNeese typically accepts evaluations by World Education Services (www.wes.org) or Educational Credential Evaluators, Inc.www.ece.org.

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