Coordinator of Tutoring Services

Title: Coordinator of Tutoring Services

Employee Classification: PT – Professional/Technical

Pay Grade: PT 08

Division: Academic and Student Affairs

Subdivision:
Director University Advising

Department: Academic Programming and Services

Campus Location: Main Campus

General Summary

Oversee all activities of Tutoring
Services at Holman Success Center. This position will work in a team environment that will facilitate creating, establishing, and
maintaining the tutoring culture that supports students institution-wide.

Principal Duties and Responsibilities

• Supervise all activities of Tutoring Services at Holman Success Center, including recruitment, selection, training, maintaining list of
  qualified students willing to tutor privately, creating and scheduling in-person and virtual tutoring sessions, management and evaluation of
  tutors, and management of program graduate assistants.
• Plan, develop, assess, and deliver academic workshops targeted to
  undergraduate students.
• Evaluate tutoring needs based on DFWI (drops, fails, withdrawals, incompletes) course rates, volume, and
  student requests.
• Develop and monitor the student help tutoring budget.
• Identify/create instructional resources for tutors
  and students – support an instructional resources website.
• Maintain communication and coordination with departmental faculty, staff
  liaisons, and other EMU student service centers for tutoring services.
• Collect, analyze, and report data for program evaluation and
  improvement. Make regular reports to the Department Head.
• Maintain professional expertise through reading, participation in
  professional organizations and workshops, and other relevant professional development activities.
• Perform related duties as
  assigned.

Minimum Qualifications:

Advanced knowledge and skills in student success and learning
techniques, typically acquired through a master’s degree in an educational discipline or educational leadership, are required.

A
minimum of two years of experience in a college-level learning center is also required.

Experience with CRM systems is
required.

Strong written and oral communication skills and organizational and interpersonal skills are also necessary.

Preferred Qualifications:

Formal tutoring at the college or university level is highly
desirable.

Proficiency with Microsoft Office Suite is preferred.

Special Instructions:

Coordinate and
supervise the Individual Tutoring, Supplemental Instruction (SI), Study Tables, and Academic Success Workshops.

Provide direct
supervision for student employees, including tutors, Supplemental Instruction Leaders, peer mentors, and graduate assistants as
assigned.

Develop and implement comprehensive recruitment, hiring, onboarding, training, evaluation, and retention processes for all
tutoring and Supplemental Instruction personnel.

Establish and maintain operational systems, policies, procedures, manuals, and
documentation that promote consistency, continuity, and program effectiveness.

Coordinate semester scheduling for tutoring,
Supplemental Instruction sessions, study tables, workshops, and related academic support services.

Appointment
Percentage:

100%

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