CRM System Administrator

State Title: Professional Services Specialist III

Bargaining Unit: AFT

Employment Type: Full-Time, 35 hours a week

External Salary: Steps 1-4, $66,067.40 – $75,985.55

Internal Salary: Steps
1-13, $66,067.40 – $105,740.01

UNION POSITIONS: The internal salary range is used for applicants who are current
NJ state employees with underlying classified status for promotional calculations who meet the requirements below. The external salary range
is used for candidates who are not NJ state employees who meet the requirements below.

About TCNJ
Founded in
1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students.
The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13:1 student-faculty ratio,
and an immersive living-learning experience. With a 4-year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions,
TCNJ is a model for public higher education.

About Advancement Services
Advancement Services provides the general
infrastructure to the Division of College Advancement and its enterprise system. Key functions of this department are to facilitate the gift
processing, constituent tracking, relationship management, prospect management, fund management, reporting and stewardship. All of these
activities largely position the external facing colleagues – fundraisers, college relations and alumni affairs staff – for success in
developing relationships with donors, prospects, volunteers and other college supporters.

Position Overview:
Reporting to the Director of Analytics and Data Administration in the office of Advancement Services, The College of New Jersey is
seeking a CRM System Administrator. This role will primarily be responsible for the management of the constituent database, which includes
alumni, students, and donors-The Raiser’s Edge/NXT. The incumbent will serve as the primary administrator for system updates and provide
technical expertise for integrations with external platforms. The CRM Administrator will oversee and manage the entire database, establish
business rules, and ensure data accuracy. Key responsibilities include: Responding to requests for reports and data needs (e.g., alumni,
event, and TCNJ mailing lists, gift summaries, and financial reports); Performing data imports/exports and producing event, gift, and
constituent lists for management and campus partners; Pulling, updating, and coding mailing lists for semi-annual magazine distribution, as
well as direct mail and segmented departmental and group appeals; Requesting student, parent, and employee data and preparing it for import
into The Raiser’s Edge/NXT; Training and supporting Raiser’s Edge/NXT users on new and updated software features; Collaborating closely with
the Director of Analytics and Data Administration as well as all members of Advancement Services and Development teams.

Responsibilities:

• Database Management and Data Integrity
  • Maintain, adjust, and create
    business rules
  • perform data cleanup and quality control
  • ensure the accuracy, consistency, and integrity of records across
    The Raiser’s
    Edge/NXT
  
  
• Reporting and Data Delivery
  • Establish reporting needs with supervisors, Advancement
    staff, and internal clients, and independently produce deliverables, including alumni contact information, event mailing lists, gift
    summaries, queries, and export files
  • Respond to ad hoc reporting requests
  • Make recommendations for the enhancement of
    existing systems or the consideration of new systems to best meet the needs of the division.
  
  
• Imports, Exports, and
  Integrations
  • Prepare and execute data imports and exports (including GradAdv, GiveSmart, IOM profiles, and student/parent/staff
    data)
  • Oversee and document system updates
  • Provide expertise in integrations with external
    platforms.
  
  
• Appeals, Events, and Mailings
  • Manage appeal, event, and fund set-up
  • Pull, update, and code
    associated populations
  • Prepare lists for semi-annual magazine distribution, segmented appeals, and other
    mailings.
  
  
• System Oversight and Security
  • Recommend and implement streamlined processes and
    improvements
  • Manage system security rights under the supervisor’s direction
  • Monitor and ensure the stability and
    effectiveness of the database.
  
  
• Collaboration and Other Duties
  • Collaborate with the Director of Analytics and Data
    Administration to assess evolving data and reporting needs
  • Perform other duties as assigned, including ad hoc responsibilities
    outside of scheduled projects and reporting cycles.
  
  
• Participate in campus and community activities, including volunteering
  at Advancement-sponsored events, such as Homecoming and Alumni Weekend.
• Weekly review of gifts entered into RE to ensure accuracy
  prior to the weekly general ledger post. Serve as backup to Gift Processor/Data Associate during pto, as
  needed